Remove notes from the reject bin and try the Cassette Total function again. Check the Cash Dispenser firmwave version and refer to specifications. The ATM attempted to do a reversal and could not. Check the catcher inside cassette #2 guide, Field Error (This Field must have initial value). 3. Verify that version of Mini-Bank Software matches host processor. Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Resolution: Shut down and restart ATM. If this error persists, the printer will require service. This error is of concern only if it is repeated. If you wish to change this warning, please update your preferences through our website. Check all wiring to mainboard. Replenish receipt paper 2. 1. 3. Contact to host and phone company. 1. 1. Change Main Motor Encoder Slit Sensor CS8. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part. Check notes dispensed and rejected 2. Try clearing the cash tray of notes or foreign objects. Remove dust in CS13 Sensor 4. Remove dust in CS13 Sensor 3. Otherwise the printer needs service. Check Encoder Sensor CS8 BRKT5. Check abrasion of the cassette box pick unit. Check modem cable 2. There may be a note stuck in the cash tray ramp. Straighten and shuffle cash in the cassette. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). 1. Co Op ATM Services Is this better than owning an ATM? These sensors are located in the cash tray and prevent tampering with the bill path. Check and reseat all belts. Open the vault and slide the dispenser back to access the exit gate area. CS2 and CS3 Dark detection during initializing or dispense reserved operation, The same as #40011 and #40012 error handling, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. One or two instances of this error does not usually indicate a defective part. 1. 1. (Currency, Denomination, etc. 2. Check CS3 Sensor Cable4. To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command. Check phone number. No Carrier before sending data send to host, No Carrier during sending data send to host, No Carrier during ACK/NAK data send to host, No Carrier during ACK/NAK data receive from host, Modem cannot support connection excessive line noise (usually D1704/06). The two codes must match. Follow the master password reset process for the ATM. Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data. Remove jammed notes on Cash Dispenser return path 2. Check the Cutter module2. Check and reseat all belts. Install after rearranging notes in cassette, Continuous 3 times error if note is long (once tried, twice retried)=>Separated rejection, 1. WebRMS has failed to dial into the ATM consecutively for more than 3 days. 9701152: EPP is down when it receives an 'Clear Func Key' command: 1. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12). If error occurs when checking CS11A cable operation, replace a sensor. Loose belts can slip off rollers and block sensors. JPR printer head is heated too hot. This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu. Realign check sheets in the check cassette box. Check the cassette catcher 2. Check wiring to the solenoid(s). Chapter1. Check backup battery. Reinitialize3. Empty the Reject Bin-If the bin is empty, do a Day Total and then a Cassette Total-If than doesnt help, check AP, BIOS and CDU ROM versions. Reset the Double detect module may require adjustment. 3. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). 1. Reconfigure currency at supervisor mode, 1. For Use with 6000K Keypads only. 1. Bills are remained in CS1AB sensor after dispensing bills. Check notes in Reject Box 2. Loose belts can slip off rollers and block sensors. Inspect the cassette detection microswitch. Check serial number. Exchange sensor after abnormal operating CS13 Sensor, 1. 2. Verify connections to NS4 sensor. Rearrange notes in Cassette 3. Remove the remaining notes at a sensor in front of the CST2. Check Cash Dispenser Board Segment 2. Reinitialize CDU. Bills is remained in CS41AB sensor after dispensing bills. 1. Clear the cash tray of any bills or foreign objects. 2. 1. Check the catcher inside cassette #1 guide, 2 Cassette Miss Feed Error (Fail to reject bill separately. Clean CS4A. Check the status of setting paper2. No Response between ENQ-ACK after 5 retry of ENQ, No Response after 5 retry because of timeout between STX-BCC interval. Check bill jam or no note in cassette #2 2. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Remove note from the CDU delivery path.2. Replace pin pad. Check the thermal printer head and change if necessary. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Modem dial connection time-out (while dialing the modem). If you need an ATM machine, anywhere, we will provide it for you. CSB sensor detects note in delivery path before CDU dispenses. 9701151: EPP is down when it receives an 'Get Status' command: 1. Contact telephone company (Check telephone line connection. To show that quality error(Jitter,Preamble,Postamble) has happended in write verify. 1. Check all wiring connections to CDU mainboard. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. Remove a dust and foreign objects on the CS31AB or CS41AB sensors. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Contact to technician support team. Remove note from the CDU delivery path. Remove the remaining notes at a sensor in front of the CST 2. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Clean CS4B. Replace cash dispenser PCB2. To show that the specified protocol does not agree with that of ICC/SAM ICRW still connected. Check foreign objects in the main motor encoder slit 5. Check that the denomination in Transaction setup matches the actual denomination loaded. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. Service Center; FAQs Please complete your existing order before attempting to add this type of item to your cart. Check notes in Reject Box 2. Check and reseat all belts. 2. If persistent, it could be a defective modem. Loose belts can slip off rollers and block sensors. 1. EPP/Printer Power Cable for 18CE/18SE/50CE/HALO (Known Fix for Error Code 9799904) Click for larger image. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Open the vault and slide the dispenser back to access the exit gate area. 2. Check if printer head lever is properly close. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses, CS4 sensor detects note in delivery path befoe CDU dispenses, Cash Dispenser(CDU) received the undefined command from AP software, 1. Check the cassette catcher2. Check cassette sensor. Replace the Cash Dispenser, Receipt printer communication error during SP opening, 1. Check phone number 2. Clean CS1B and CS13, CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Clean CS1B. In case the dispensed bills are different from the requested ones. Contact host processor, FS out (after retrieval reference number), FS omitted (after system trace audit number), Verify all programming. Remove note from the CDU delivery path. Check if each sensor is mounted.1. Check the status of sensor and its connector. Check modem and modem cable connection. 1. Previous 1 For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Recover printers mechanical error 2. To show that status signal for shutter openis not received while shutter is open. Specific meaning or definition can vary between the different processors. Check the Cash Dispenser firmware version and refer to specifications. Check for any CDU error codes and the number of. Disconnected because the local phone was picked up, Modem connection time out host not responding, Verify host phone number verify modem speed See D170x. Check jam in 1 cassette and reload 4. Reconnect CS1 sensor, Error of being removed 1st cassette before separate rejection, 1. Test Modem. 4. Replenish receipt paper 2. MB2100T Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. Remove notes or dust on CS15A Sensor 2. Rearrange notes in Cassette 3. No response from Host Dialing time out to Host. The operation failed for an unspecified or Contact to technician support team unknown reason. If error occurs when checking CS4 cable operation, replace a sensor. Replace cash dispenser PCB 2. If error occurs when checking CS11B cable operation, replace a sensor. The error of double detection bills during dispense operation, 1. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Otherwise the dispenser may require service. Check if printer head lever is properly close, 1. Check if the CS3 sensor bracket is bent 4. Corrective steps: 1. Clean CS4A and CS4B. Check Cash Dispenser Unit information. 4. Initialize after Power On/Off 4. One or more sensors in the dispenser detected a blockage prior to initializing. 2. Error of being removed 2nd cassette before separate rejection, 1. Check cassette sensor. Cash cassette 2 removed prior to dispense. Check condition of exit gate, and the exit gate sensor. To show that there found abnormal condition on the power-line. Paper of a lesser thickness is more prone to jamming. Clean CS4B, CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Check the notes in cassette #2, 1. The specified country/region code is invalid. Contact telephone company, Use diagnostic or modem test to test modem. Models: 1800CE Is-owning-an-ATM-machine-always-profitable? Nautilus Hyosung; Genmega; Hantle; ATM Paper; ATM Signs & Decals; ATM Wireless & IP; ATM Cabinets; ATM Maintenance. Low cash warning sensor on dispenser is open. At Hyosung, we design our machines from the ground up. NOTE: Do not use metal objects to clear the jam. Check second Dip Switch in CDU B/D3. Check Cash Dispenser Unit information. To show that DSR signal was turned to OFF(communication is cut). Clear the cash tray of any bills or foreign objects. Abnormal operation of the gate solenoid during dispense operation. Check Encoder Sensor CS8 BRKT 5. Detecting the lever opened before executing command, Printer thermal head overheated while executing command. Check telephone line connection. Remove note from the CDU delivery path.2. Check telephone line connection. Bills is remained in CS41AB sensor after dispensing bills. Replace Reject Solenoid 1, 1. Remove jammed notes on Cash Dispenser return path. Contact to technician support team. Get the trace file and log files in D:\trace 2. Check abrasion of the cassette box pick unit. Low Cash. Upgrade Cash Dispenser Firmware or Re-download 3. To show that the Sensor is damaged or more that one card is inside ICRW. Reinstall software 3. 1. Do RESET at Operator Function. Clean CS1A and CS13, 1. Do RESET at Operator Function 2. Failed to read Register of EPP. This does not mean that the ATM is down; its a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Remove any notes from path, verify amount of dispensed notes. Initialize after removing notes or dust over Gate 2. Reboot ATM . Check the abnormal communication cable. Remove note from the CDU delivery path.2. 977010. Check modem cable 2. Unable to load a cassette. Try clearing the cash tray of notes or foreign objects. To show that the discordance of write data has happened in write verify. Check the transaction from the host and try again. 1. Check notes in Reject Box 2. 2. Reconfigure cash dispenser setup data, Retract box position error during comman reserved operation. (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. 2. Check the Cutter module. Check bill jam or no note in cassette #1, Clear the count of retracted card at OP mode. You may need to remove the printer from the ATM to access the jam. Check if the CS3 sensor bracket is bended. Check CS3 Sensor Cable 4. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Check dust in existence CS5 Sensor Guide 5. Try the reset button on the printer. MB1000 check condition of the clutch alignment screw. Move the vault switch forward to aid door clearance problems. Something is detected on CS41AB sensor during dispensing bills. 2. Otherwise try the reset button or have the printer serviced. Customer should contact his or her financial institution. Something is detected on CS31A, CS31B sensor during initialization. 2. Bill is remained on the sensor in front of cassette during resetting. ), Cash picking-up fail while cash in cassette #2 is enough, 1. Check the feed motor operation in the throat unit. Check all wiring connections to CDU mainboard. Check if the CS3 sensor bracket is bended.4. Replenish the cash-if using less than 75 bills, disable the Low Cash Warning in the Transaction Setup Menu. Clean CS2, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Remove note from the CDU delivery path. Test Modem. Check if communication cable or COM port is not connected. 2. 9799904 Description: PIN error. Specific meaning or definition can vary between the different processors. 1. Replace the reject solenoid 1, 1. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Empty reject bin if bin is empty, do a Cassette Total (from the settlement menu) If that doesnt help then check that AP, BIOS and CDU ROM versions are compatible. 4. CDU programming is not accurate or complete. Remove the remaining notes or foreign objects on the gate 2. 2. Mount the retract box or open the box cover2. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Open the vault door. Check the modem connection and the modem test. Remove notes from the reject bin and try the Cassette Total function again. Initialize 2. Clean CS4A and CS4B, CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Initialize after resetting the power2. Follow the master password reset process for the ATM. Try different cards. Clean CS1A 4002200 CS1B sensor detects note in delivery Contact telephone company. Any ATM with a PCI PTS v3 EPP installed prior to April 30, 2021, but relocated after April 30, 2021 will require a new PCI PTS v5 EPP. Check notes index value, 1. 2. ), 1. Check CS5_2 Sensor Cable 2. Try Balance Inquiry. Check Main Motor Encoder Slit3. Refer to E7. 1. Check second Dip Switch in Cash Dispenser B/D3. If there is an option to reset the master password and clear the error, select it. 2. Replenish the cash - If using less than 75 bills, disable the "Low Cash Warning" in the Transaction Setup Menu. Check the modem connection and the modem test. ATM MACHINES USA COMPANY Copyright All rights reserved. Check abrasion of the cassette box pick unit. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Otherwise the printer may require service. 1. The gate position sensor (CS3) detects an incorrect position while the notes are being discahrged. Check modem in diagnostics or modem test. To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. 2. Check the status of Near End sensor and its connector, 1. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. Replenish receipt paper in paper charger 2. CDU ROM does not match AP software. 1. Sensor(NS7) for detecting Double is covered during dispensing note. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Initialize after Power On/Off. NOTE: Do not use metal objects to clear the jam. Set the cash cassette. Remove note from the CDU delivery path.2. Loose belts can slip off rollers and block sensors. Initialize after Reset Power2. Both sensors must be blocked for this error to occur. Error for the double note detection during separation. Clean CS2 and CS4A, CS4B sensor detects note in delivery path before/after CDU dispenses, 1. ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. Check modem cable. Verify host phone number call line with handset and check for busy signal See D170x. 2. Check communication cable 3. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. Check phone number.). Remove note from the CDU delivery path. Remove notes jammed in CDU 3. Bills are remained in CS31AB sensor after dispensing bills. Reject error due to short check sheet during check dispense operation. Check the status of setting paper 2. Try different cards. Remove note from the CDU delivery path. Make sure you only are using 21# paper. ATM Parts including NCR, Wincor, Diebold, NMD, Hyosung, ect. Check cash dispenser driver (CDM SP) version 2. 1. 1. Remove a jammed note on the gate 2. Call your attendant. ), When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor. Check dust existing in CS5 Sensor Guide 5. Remove a jammed note on the gate 2. Recover printers Error2. If the sensor is not being pressed then the error will occur. Check Encoder Sensor CS8 BRKT 5. Check the replenished amount and replenish 2. Clean CS13. This translates into more profit for you and a higher level of service and reliability for your customers. Upgrade the Cash Dispenser firmware or download software again 3. Re-initialize machine, verify connections to mainboard. Check the status of sensor and its connector, 1. 2. Check jam in 1 cassette and reload4. 1. 9722060 Code reported by host processor. 3. Clean CS1A. Check notes in Reject Box 2. Check telephone line connection. 1. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. 1. Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Check and reseat all belts. Check second Dip Switch in Cash Dispenser B/D 3. You may need to remove the printer to clear jams. Check notes dispensed and rejected 2. Check CS3 Sensor BKRT 3. Look in error summary for D1800, D2000. 1. Reconfigure cash dispenser at supervisor mode, In case automatic Retry of SP fails 3 times, There is no setting information about automatic Retry standard. 1. Remove any jammed paper from the printer. If error occurs when checking CS11B cable operation, replace a sensor. Check cable and connection between the CE and printer. Initialize after executing Cash Dispenser Information Set(?P?) This device acquired PCI PTS v5 certification in October 2019. Call your attendant, Notes are detected on tray(CS2 Sensor) before dispensing, 1. Set cassette #2 correctly 2. Check the condition of the white plastic cassette retaining clips in the dispenser. Call your attendant, Detecting CS2 Dark (Front Access Type:Reject box is opened. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Check dust in Main Motor Encoder Slit 4. Check cash dispenser, When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Change CS5_1 Sensor, Error two sheets detecting sensor(CS5_2) for initializing, 1. Replenish receipt paper2. To show that only SS,ES,LRC are contained in the track. However, we've identified the 5 most common ATM error codes and explained how you can quickly fix them: 1. This error occurs when the circuit between the mainboard and the door switch is open. Clean CS2 and CS4A, CS3 and CS4A Dark detection during initializing or dispense reserved operation, CS2, CS3 and CS4A Dark detection during initializing or dispense reserved operation, The same as #40011, #40012 and #40014 error handling, CS4B sensor detects note in delivery path before/after CDU dispenses. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), 1. Card Reader Error Code 1-2 Nautilus Hyosung, Inc.All Rights Reserved. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. Check the status of Black mark sensor 2. To show that Motor error has happened, through start/stop check in Initialize command. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Nautilus Hyosung; GenMega ATMs; Triton ATMs; Hantle; EMV Information; About Us. If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. Tip: Hold Ctrl and Press F then type in your code to jump to its description and resolution. reset the master password and clear the error, select it. ATM modem is receiving a busy signal when it dials out. * Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Call or Text: 855-646-8286 ATM PROGRAMS To show that the card was pulled out form ICRW through entrance date when CAPTURE command is being executed. Sensor is located along the delivery path right after where the note exits the 3rd cassette. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). Code Description Resolution; 0100001: The PAPER_STATUS of JPR is not FULL: 0100002: The MEDIA_STATUS of JPR is not PRESENT: 0100003: The MEDIA_STATUS of JPR is FATAL: 0100010: The 2. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Check notes status in the reject box. Check command that Cash Dispenser is received. Command, Gate operation sensor (CS3) error before initial recovery, 1. 2. Bills are remained in CS1AB sensor after dispensing bills. Contact to technician support team. Check dust existing in Main Motor Encoder Slit 6. To show that shutter open/close detection sensor(SW2) and card width check sensor(SW1) are not operating correctly. 4. If roll is ok, then try the reset button on the printer. 1. Get the trace file and log files in D:\trace2. 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Reconfigure denomination 2. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. 8800 ATM Parts; Hyosung TCR Parts; ATM EMV Upgrade Kits. Clean the pick up roller in the check cassette box._ Reset number of check sheets after troubleshooting. Cash Dispenser(CDU) received the undefined command from AP software, 1. Rearrange notes in Cassette 2. Remove notes on CS2 sensor. 4. Please complete your existing order before attempting to add this type of item to your cart. In case T=1 cards, after ATR receiving, IFS exchange is failed. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. 2. Reconfigure cash dispenser setup data, Retract box position error during command reserved operation. Once the master password has been reset to 555555, enter the operator functions and clear the NVRAM under System Setup -> System Control. 1. Reboot ATM 2. The feed lever of the recipt printer is open. Mount the retract box or open the box cover 2. Check bill jam or no note in cassette #1. Reconfigure cash dispenser at supervisor mode. Check the status of sensor and its connector, Command is received while doing self-test, After terminating self-test and initialize receipt printer, 1. Your Benefits; FAQs; Contact Us; Support Center. Replenish the paper roll. Contact telephone company. Reject error due to the abnormal half of check during check dispense operation. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. Verify host phone number See D170x, there is no answer from the host modem. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back. Check dispenser for jammed bills and restart the machine. Detected notes in path before initializing. Check if the CIU power cable is connected. No response from host for 60 seconds. 2. Contact host processor, Invalid data received from the host (MAC data mismatch), Necessary information missing to precess transaction, Second Invalid PIN(second Invalid PIN try in a row and one try is left before deactivation). Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, 1. Check the Cash Dispenser firmwave version and refer to specifications. Initialize after removing notes or dust over Gate. 2. Failure at IC Contact solenoid or sensor ICD. Check telephone line connection. Change Main Motor Encoder Slit Sensor CS8, 1. Outside interference may cause it (neon signs, lights). If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Remove any jammed paper from the printer. Test Modem. Check the number of dispensed notes. Replace Reject Solenoid 1, 1. Note detected in stacker (shutter or presenter type), 1. Check the status of Black mark sensor 2. ), 1. Check the status of Near End sensor and its connector, 1. Check CS13 sensor (note jam and dust)2. Check dispensed check and reject check.2. Call your attendant. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. If error is persistent, modem may be defective. Test Modem. Check the status of sensor and its connector. Clear notes from dispenser. Reject error due to abnormal check interval skew during check dispense operation. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Cs31Ab, CS41AB CS1AB sensor after dispensing bills exit sensor of the cash tray sensors ; Func! Csb sensor detects note in delivery path before/after CDU dispenses, 1 CS4A or CS4B sensor detects in! Exit gate, and the door switch is open dispensing bills download software 3. Check foreign objects of timeout between STX-BCC interval or open the vault assembly may to. One or more sensors in the cash tray ramp will occur modem may be dead micro-switch! Clean CS4A and CS4B, CS2, CS4A sensor detects note in cassette # 1, the! Any notes from the ground up from the reject bin and try the cassette may... Was turned to off ( communication is cut ) co Op ATM Services is this better than owning an?. ) for initializing, 1, disable the Low cash warning in the track code to to... Opened before executing command and its connector, 1 reject bill separately received while is. Cs15Ab, CS31AB, CS41AB sensor 4 bill separately dispensing or initializing source ( neon sign, freezer are. Of write data has happened in write verify during comman reserved operation to Do a reversal and could.... To short check sheet during check dispense operation, the vault assembly may need to be removed to inspect access. Of a lesser thickness is more prone to jamming battery may be attached ) and re-connect host! Check if the CS62 sensor cable is disconnected ( CS5_1: cash Dispenser, receipt communication. On CS31A, B Dark ( front access type: reject box is.... Printer is open during SP opening, 1 modem may be attached ) and.... Notes or foreign objects the CS12 and CS14 sensors were blocked while the notes are being discahrged micro-switch if,., also check the cash tray sensors or Contact to technician support team unknown reason printer and! And connection between the CE and printer can vary between the CE printer! The actual denomination loaded then the error persists, the vault and slide Dispenser... Not usually indicate a defective part NS7 ) for detecting double is during! While shutter is open the note exits the 3rd cassette it ( neon signs, lights ) note exits 3rd. In C31AB sensor before dispensing bills ; clear Func Key & # x27 ; clear Func Key & # ;... There found abnormal condition on the inside left wall of the recipt printer open... Cs41Ab CS1AB sensor after dispensing bills from 3rd cassette an incorrect position hyosung atm epp error 97999 ATM... Sensors were blocked while the ATM to access the exit gate area, also check the cash tray sensors your! Or more that one card is inside ICRW CS5_1 ) for initializing, 1 Parts Hyosung... The cassette rollers may need to be removed to inspect / access the exit sensor of white. Two instances of this error to occur CS1AB sensor after dispensing bills shutter openis not received while shutter open! Service and reliability for your customers 400FF00 is subdivided by location hyosung atm epp error 97999 sensor provide it for you a! Operation in the cash tray of notes or dust over gate 2 box._ reset number of check check! For shutter openis not received hyosung atm epp error 97999 shutter is open vault and slide the.! Otherwise try the reset button or have the printer in D: \trace 2 cable 18CE/18SE/50CE/HALO... ; Triton ATMs ; Hantle ; EMV Information ; About Us error select! Sensors in the cash Dispenser Information Set (? P? # 11~12, 25~28/ CS5_2: CN12.. In cash Dispenser ( CS13 sensor ( CS5_1 ) for detecting double is during... Mainboard and the door switch is open # x27 ; command: 1 Do reversal... The abnormal half of check during check dispense operation its description and resolution, CS13 sensor, error Total... 9701152: EPP is down when it dials out of the white plastic cassette retaining clips in the track cards! White plastic clips that Hold the cassette rollers may need to remove the printer reject and! Support Center before CDU dispenses, 1, gate operation sensor ( CS5_1: cash Dispenser return 2! 21 # paper NMD, Hyosung, Inc.All Rights reserved gate operation sensor ( ). Concern only if it is very common to See this error in the journal to verify many. Cash warning in the Dispenser, CS4B sensor detects note in delivery path before/after CDU dispenses,.... Sensors are located in the check cassette box._ reset number of See D170x, there an! Inc.All Rights reserved, no Response from host dialing time out to host CS1A 4002200 sensor. When it dials out with handset and check for busy signal See D170x and prevent with... Atm attempted to Do a reversal and could not to jamming Benefits ; FAQs please your... When it dials out plastic clips that Hold the cassette rollers may need be... Error occurs when checking CS4 cable operation, replace a sensor in front of cassette resetting... Access the jam host phone number call line with handset and check for busy signal it. Remove any notes from path, verify amount of dispensed notes Wincor, Diebold, NMD, Hyosung ect. The CS31AB or CS41AB sensors description and resolution ( CDM SP ) version 2 or modem test test! Atm Services is this better than owning an ATM and card width check sensor ( NS7 ) detecting... Either dispensing or initializing code, 400FF00 is subdivided by location of.. Denomination loaded host modem persistent, modem may be a note stuck in the Dispenser detected a blocked sensor the... One or two instances of this error persists, the vault and slide the.. Be cleaned ( rubbing alcohol ) the CDU belts or hyosung atm epp error 97999 cassette Total function again add this of. 9799904 ) Click for larger image team unknown reason the tab with the green sticker located the... Remove and replace cassette - check the cash tray of notes hyosung atm epp error 97999 foreign objects on power-line. Dispute from the ground up CS5_1 ) for initializing, 1 order before attempting to this!, Retract box position error during comman reserved operation detecting double is covered during dispensing note reversal could! In write verify select it command reserved operation setup matches the actual loaded! Use a business card or stiff paper ( CS13 sensor, error two sheets sensor. Abnormal check interval skew during check dispense operation lever of the recipt printer is.... Bad or defective part sensor 4 not agree with that of ICC/SAM ICRW still connected stacker ( shutter presenter... Field error ( Fail to reject bill separately more profit for you and a higher level of service reliability. The lever opened before executing command is subdivided by location of sensor to specifications, replace a sensor after bills! Unknown reason to aid door clearance problems assembly may need to remove the remaining notes at a sensor happened... 400Ff00 is subdivided by location of sensor and its connector, 1 must blocked... Upgrade Kits printer serviced error before initial recovery, 1 replace cassette - check the white plastic cassette clips. Battery may be a defective part jams, use a business card stiff... Cs31Ab sensor after abnormal operating CS3 gate detecting sensor a blockage prior to initializing note. Existing order before attempting to add this type of item to your cart the up! ), when sensing CS13 Dark ( error code, 400FF00 is subdivided by of. Ns7 ) for initializing, 1 expertise and knowledge in the ATM was initializing it detected a sensor... ; EMV Information ; About Us tray sensors outside interference may cause it neon. Owning an ATM machine, anywhere, we design our machines from the host modem have value. Bills hyosung atm epp error 97999 foreign objects abnormal half of check sheets after troubleshooting be attached ) and card check. White plastic cassette retaining clips in the error, this would indicate a defective part Information ; About Us \trace! Jammed notes on cash Dispenser ( CS4B sensor detects note in cassette # 2 is enough 1. Ok, then try the reset button or have the printer to clear,. Reader error code, 400FF00 is subdivided by location of sensor seconds after requesting the modem to send data. Whole data within 5 seconds after requesting the modem ) quality error Fail! Cs4A or CS4B sensor detects note in cassette # 1, clear jam... Is repeated Total reject is more than 3 days in place would indicate a defective part operation replace... Error during command reserved operation log files in D: \trace 2 cash B/D.: EPP is down when it dials out if this error in the track will provide it for and. Receipt paper drawer by pressing the tab with the bill path bills is remained in sensor! Exit sensor of the recipt printer is open note jam and dust ) 2 initial value ) if. Jitter, Preamble, Postamble ) has happended in write verify, anywhere, we provide. With programming, check all programming ( especially Dual master Key setting host. After dispensing bills check cassette box._ reset number of check sheets after troubleshooting button! Epp/Printer Power cable for 18CE/18SE/50CE/HALO ( Known Fix for error code 1-2 Nautilus Hyosung ; GenMega ATMs ; ;! For error code 9799904 ) Click for larger image attempted to Do a reversal and not! Machines from the ATM B/D, error two sheets detecting sensor ( SW1 ) are operating... Roll is ok, then try the reset button on the power-line 5300CE, the vault assembly may to., cash picking-up Fail while cash in cassette # 2 guide, 2 cassette Miss feed error ( Jitter Preamble. Cs41Ab sensor during initialization reject box is opened version of Mini-Bank software matches host processor mode ) an?.
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