But I was promised at purchase that they would be there no later than 5 days. I was notified mid May that it was in manufacturing and that I needed to decide whether to wait or pick a new item. Once I realized this, I cancelled my order within a matter of minutes. Write a Review. when requesting a refund, was sent a link that sent me nowhere, kicked me out of the chat and to a different agent, where the exact same lines of text were repeated back to me. But due to a website error, the part was scheduled to be shipped on 12/16. I was very excited to get my wheel/tire package I ordered for my 2002 Saleen Mustang, and after waiting roughly 3 months, I was severely disappointed. -Parts ordered: Duraflex 109029 GT500 Style Fiberglass Wide Body Front Fenders (Unpainted) and Duraflex 109030 GT500 Style Fiberglass Wide Body Rear Fenders (Unpainted) . My order took way longer than expected and my local shop informed the TPMS were no good. Demonstration of dash kit installed but shows one problem with Piece # 12 and 13. Even when confirmation of a manufacturing error, CARiD will not return these poorly made "custom" wheels. During the attempted installation it was found there was no way these would fit, despite their website & customer supports insistence they would fit. THAT MEANS THEY HAVE PLACED 7 ORDERS ON THE SAME ITEM I ORDERED. On top of that I got a lousy amount for a refund and half of it was in store credit which I dont know if ill ever use because I dont want to support such a lazy business who doesnt value my time. I bought a $100 one for a birthday a few years back. When my order does arrive it is only the part that I tried to cancel, which makes me think that someone is just screwing with me. I have a hard time believing that they cant cancel an order that was placed under a minute before hand. They coordinate poorly with the manufacturers they drop-ship from. 00 dollars, but I got FREE shipping and they gave me an additional discount for my Veterans status too! I ordered a bumper cover from CarID that cost $444. Ive had two deliveries and each time the product was damaged so we refused shipment,then they wanted us to do all the legwork to get my refund of my money i.e. Customer ReviewsSubmitted on CARiD.com. Realtruck.com legit? After reading other peoples reviews, it appears that we share a similar experience. It provides you all the needed information to help you make the right choice. I am writing to you in regards to the review you posted on iD Google Maps. Nothing yet will keep escalating over a week later. Ordering was super easy, pricing was good, shipping cost was reasonable. I have wasted so much time trying to get this refund, and time is money. Never had any intention of sending my parts through. boy was i misled. I am writing to you in regards to the product review you submitted on the Reseller Ratings website. i want this payment stopped, this company is a fraud. Ha! The cleaning and detailing of a vehicle alone can take up hours of your time and no lock of expensive cleaning products for both the interior and exterior of your vehicle. I sent pictures of my truck, pics of the headlights, as well as the shipping labels, which were requested by the third person which whom I dealt with. In addition, they are rude. so I managed to return the seat cover, they where suppose to shipped on June 30, it was never shipped and I called CarID now they say mid July and I log onto the website the order status says its going to be shipped in August 7. Ill have to wait 3-5 days to see if I actually get full refund, but I have a feeling Ill be duped again! The pieces that were missing were the pieces that you would see the most while in the car. Customer service told me it would take 30 days to get correct product. Not his fault, but was he being helpful or just upselling me on the more expensive 20 option? If I could go lower than 1 star I would. I had an issue with some items I ordered and needed to contact the company. The salesperson told me it would take about 2 weeks to deliver. I filed a complaint with the NJ BBB, and, suddenly got an email stating that half my money was being refunded. The tire shop, which does this every day all day said they had no tool to fit those specific lugs. Seat covers that I originally order on 04/06/2020. I needed calipers to drive my work truck. CAD machines dont make errors. I said oh sure they do. CARiD refused to pay for their mistake. My first agent was Kathy. #15 - CARiD. I requested the return authorization from CARiD immediately after the second tool showed up, and I shipped the tools back to them the next working day via UPS (tracked). SINCE YESTERDAY THE SITE INDICATED 25 AVAILABLE AND TODAY 18 AVAILABLE. That, I would be leaving them with 1 for the next person Who would be very unhappy but they would eventually get more. "Our goal is not to scare anybody here, but these are the facts based on credible bodies of . Very bad experience. Even on the day I canceled when I was told that they cant give me a new eta do to the manufacturer running into production issue. Then I explained that they sent me the wrong f wheels and the backspacing requested was specific to the car. Theyll send you the wrong product then tell you its your fault that you received it. I tried one more time and got Noelle. After unpacking the light I noticed that it is not tinted so I contacted customer support. The adjustable rear toe links cost $142.79 (SPC 69450) and several hours of my time. . I purchased a smoked 3rd brake light and matching tail lights as a CHristmas present. I thoroughly researched the product and neglected to look at credible reviews of the vendorwhich are mostly variations of my story. From what I see, you placed the order on 12/13 and the item you ordered is a made-to-order part. Now I read the fine print about returns. Did they even investigate my question or just rubber stamp a reply using prewritten responses. Delivery was 4 days late. I just want what I paid for. Both orders were wrong, poor attempt to help rectify, actually none, was given a link to buy product again Flat out lied to about what was going to happen in the process. My . This was my first order with CARID. Businesses pay for ratings. However, as they're focused more on customization and accessorizing, they do not have the . I was going to order some parts but decided to google reviews on . Not COVID problem. This blew my mind but still not the worst part they told me they would open an investigation and notify me in 2-3 business days of their findings and they would email me. Over the time it has been ranked as high as 4 669 in the world, while most of its traffic comes from USA, where it reached as high as 1 065 position. They charged exorbitant shipping for an item that initially never shipped. Are you kidding me??? send it to you when you dont want it anyways. Also please note the parts delivered by CARiD.com had the correct stamped part number and sticker. Monday nothing. How can I sent a video if if it is inside of the car!!! Schiebedach elektrisch. Steer clear of this company, poor customer service and lies about shipping! When I emailed to inquire shipment, the rep was unable to tell me whether it was shipped from the warehouse or not. Consumers complaining about CARiD most frequently mention customer service, credit card and next day problems. Carid.com Clasificado 12.689 th a nivel mundial , 663 rd in Compras Only received the actuator, no motor. Ordered a pair of struts that the site said were both in stock, only 1 remaining with one though. Had nothing in stock and bot system is poorly put together. Verbundglas wrmedmmend und infrarot-reflektierend. Every cs rep assured me that my refund was being processed. I said I would not take anymore BS or excuses. Youll never get your wheels and credits will be impossible. Very nice. Did a Chat with their customer service rep, Ben Richards who took it upon himself to speak to management and work out an arrangement to get us the right shank. Customer Service No refund after over a month and no less than 10 emails, 2 telephone calls, and IM chats. It took over 10 days to receive my headlights which were round. They still have the product showing as available to be delived in 3weeks on there website. I immediately contacted CARID and provided a photo. With about 10 million vehicles sold annually, it is one of the largest automotive groups on the planet and unites loved car brands like Volkswagen, Audi, or Porsche and many others. Received lights fairly quick, grills took about a month and a half. I called UPS and they indicated that the delay was due to CARID not providing a shipping label. Verify the certificates. i buy over 400,000 in parts a year and thought i found a good source. Lies! The new part they sent started rattling right away. Is CarParts com safe and legit? Watch out or theyll scam you. Wonder who will be paying for the rental that I now have to put my customers in? Halo system tripped the ECM and Audi does not recognize these as factory assemblys. 26 Days Later! The Goodmark products they offer are lacking in quality. Both places are great websites to get new tires and wheels from. Refund was fast but I will never do business again with this company. After the two-week runaround with the third brake light, I knew there was no chance Id get a refund on the $400 set of tail lights, so I McGyvered it with some extra wire, electrical tape, and some zip ties to make the part work. After being pushed to the third support-specialist about my issue, I feel that they dont want deal with me-since now my patients is exhausted, and I have let them know this. Hello Sergei. I asked about the status my other package and was told estimated shipping date now is December 13. I got everything taken care of, but was being charged 15 dollars to return item. Please allow us to offer you $25.00 worth of gift certificate. I CALL BACK TODAY WITH CUSTOMER SERVICE AND SPOKE TO THIS LADY NAMED SAM AND EXPLAINED THE SITUATION AND SAID SHE WOULD PUT THE ORDER BACK IN AT THE SAME PRICE OF MY ORIGINAL ORDER. DO NOT TRUST THIS COMPANY!!! Have a call into my bank to file FRAUD COMPLAINT. support@carid.com Hitting reply results in a kickback from a server that does not allow incoming emails. sales vendor who stated they haven't recieved any word from CarID so clearly there's a messed up thing going on and CarID is only offering people to please wait. And I had to contact them to get that info. I received the wrong Tool Box in the wrong color. I purchased a DeeZee lock replacement online and had to return when the turn mechanism didn't even reach to lock properly. I JUST WANT MY MONEY BACK!!!!!!! I also ordered a center cap for my after market wheels and they were able to get it for me for a lot less than other websites. Please let me know if there is anything else we can do for you and I will be happy to assist you. This was all the shipping to and from company. Buying a car is one time but maintaining it is forever. (Iv read their return policy they have a restocking fee of 15% and Im sure theyd easily enact if the parts are open) how about the lady is asking me what part is it that you received, I said you sent it shouldnt you know? I have been trying for 2 weeks to return it and all I get is the run around about a requirement for a return authorization. Get the confidence to tackle any trail! I was told by the salesperson that it was no prob and that they would get wheels drilled for my config. Go to EBay and look at the recent reviews, you will see, beware. $408 dollar Not as Described/Wrong Item arduous return! Engine miss is worse the with one bad OEM injector. Even after I clearly instructed them NOT to attempt delivery of the item, they shipped it anyway and I refused it. I ordered a set of wheels for my car. Getting info is 24 to 72 hours and only weekdays count. Finally they said they had contacted the manufacturer, Variant, on my behalf. They take your money immediately without having the items in stock. Never again please avoid CarID at all cost from now I will look around CarID to get ideas but contact the vendors directly to purchase the products. Purchased $800 worth of wheels and accessories on August 12, 2021. Ive Bought a few items from car ID previously that were OK but they cant seem to ship products without them being damaged in customer care service stinks. Overall, CARiD is a legit website that started in 2008 with over 11+ years of experience selling 2+ million accessories and auto parts for all types of vehicles. Asked for management constantly, no return calls treated very poorly. It is now been two months since I did the initial order. I bought step bars from CARiD and they came damaged. Would have never gotten my money if it was through CARid. I would avoid buying anything from these guys unless you dont value your hard earned money! That was 3 business days ago. Save your time and money. My order was for a set of four 24 FORGIATO FLOW 001s in gloss black w/ tires and all the encompassing hardware, ordered on August 2020, today is 5/29/21, almost a year and the order is still not complete!! unfortunately my car requires staggered wheel sizing. I have been requesting a refund of over $400 for about a month now with no results. Where is CARiD located? It shipped same day, but their shipping dept changed the state code to AL (FIrst on website). I do not suggest this company, buy elsewhere and get free shipping. Learn More Now . Nope, not included! Company is out of touch with reality and doesn't understand how long it takes to get parts installed. He tested the product even. -For example, they requested photos of the parts, the cars VIN, and a letter from the mechanic who said the parts were unusable. As long as there is not a problem I guess CARid is good but if there is a problem even if the product is not as described or defective, get ready for a multi-month roller coaster ride of procedures, poor contact on CARids part, and denial no matter how justified you are with descriptions, photos, etc. I will never order from CARiD again. What a wait of time and money. I got a notification that the shipping date would be June 21. I ordered brand name part. I paid over $300.00 for a dash kit for my 2019 Toyota CH-R. BBB File Opened: 9/12/2010. After back and forth emails with Customer Service they finally agreed to ship based on the original web site quote and charge. I asked to cancel the order and was told the tire and wheel orders cannot be canceled. She said I always have the option to cancel and buy from a competitor. Let your fellow car enthusiasts do the talk! Very frustrating. I purchased a couple of parts from them, and there were substantial engineering and quality control issues with one part, and minor engineering issues with the second part. I tried one more time and got Noelle. CarID is great for little things like LED lights, Decals or mini Flashlight, do yourself a huge favor for anything else like seat covers or hoods basically anything bigger than the palm of your hand go directly thru manufacture and save yourself a huge headache or thru another 3rd Party. It makes spending the few extra dollars at a big box retailer worth it like the Amazons and Walmarts of the world. Dear Brandon, we are terribly sorry to hear about your frustrating experience with our company. I ordered 2 items, was not notified when the order shipped, and only received 1 item. I know Im an idiot for thinking each day I wake up that this company will get their sheot together and they arent just there to rip people off. Supervisor dismissed my complaint and hung up on me. also, do not rely on the shipping datethe parts almost never come when it says they will. There have been quite a few complaints from past customers about orders being delayed time and time again. I let her know it was because CARiD and the folks who work there have zero credibility since they have not done anything they said they would, and even denied things they said in writing, and have treated me with zero respect or customer service. unable to return a part that did not fit. Save my name, email, and website in this browser for the next time I comment. Submitted second item for exchange and carid returned instead. You made too many requests in 1 hour, we show captcha now: During all that, we discovered CARID had also sent the wrong lugs. Sounds like black market knock-offs to me. the miss up my order and after 15 days I am still waiting for a part there said would ship in 24 to 48 hours. They will NOT REFUND FOR OVER CHARGES, SO IM SCREWED. Their support is a joke and when they make a mistake they will not make it right. Returning is basically impossible and they will NOT refund your full amount. I ordered 4 tires, 3713.518 Nitto Ridge Grappler from CarID. Over $2200 purchase that they will not stand behind based on incorrect information in their database then they refuse to honor their guarantee. The salesperson advised me these wheels, although they should fit, might be tight and I should go with something more aggressive. Drastic it wasnt, but it was enough for a guy who installs tires and wheels all day everyday to say these werent good, at all! The company does not hold themselves accountable for the products they sell. there are way better companies out there. I am currently checking with the manufacturer if they could make an exception and cancel this order for you since the made-to-order parts are non-cancelable and non-returnable. Absolute nightmare to deal with. AVOID THIS FREE SHIPPING SCAM. We would like to show you a description here but the site won't allow us. Was placed on hold so c.s. I did procrastinate so I am partially to blame. TO GO AND ASK CARID FOR MY MONEY BACK REFUSED IT trying to return something have spent at least twenty hours still no contact. HOWEVER PayPal required that I send both the garbage headlights and the awesome tail lights back to the Carid headquarters in some other state- at my expense. they say i wont get a refund until i ship the part back to them. Although advertised and priced as available they dont actually have the product in stock. MERRY Fn CHRISTMAS, once you buy a product they hold your money. Took it to GMC dealer to install only to be told it could not be installed on this vehicle as advertised. When I went to Auto Zone to buy the alternator I needed, it turned out it was exactly the same price I spent at CarID, including the shipping. Just read the email, it explains everything. Terrible product and terrible customer service. These guys are absolutely clowns with a computer. Jan 11, 2020 #1 My Ram is the first truck Ive owned since 2009 so its been awhile since I've shopped for aftermarket truck parts. Literally the worst customer service. We decided to wait. . This is absolutely ridiculous! Took me a week of phone tag before someone got ahold of me and was forced to use the online chat. They are full of excuses and apologies. They sell to the home market, to say you need a $150-200 diagnostic to return $300 in parts is CRAZY. I ordered cargo carrier on-line on June 5. They still creak!! CARiD has a consumer rating of 2.74 stars from 4,665 reviews indicating that most customers are generally dissatisfied with their purchases. They said it was the wrong size and I need the next size down. 30 days of FedEx and I still have no product, no refund and had to file a paypal complaint. VARIANT CONFIRMED THAT THE WHEELS WERE IMPROPERLY MANUFACTURED. Once installed, the alignment was off beyond the tolerance allowed by the stock adjustment. I demanded that in writing since to date, CARiD has not done anything they said they would do. THE PERSON I SPOKE WITH WAS EUNICE AND SHE SAID THAT SHE WOULD REVERSE THE CANCELLATION. No paperwork, warranty, care instructions, tires half-filled with air, a mess. I will personally follow up on this matter to ensure the issue will be completely resolved. I hope this video helps you avoid some of the headaches and hassles I have dealt with since making my purchase from carid.com **FIND ME ON INSTAGRAM -- @andr. Lost 4 working days in getting my vehicle repaired. It felt like a bait and switch!!! So we lost $200 bucks for no product. And deception! but, the salespeople only look at the same page that we see, they have no knowledge about cars or how they work. Terrible customer service and awful refund policy. CARiD I purchased both head and taillights from Carid. The (MotoMetal)phone rang in Cali. Unacceptable! Im now being told I shouldve involved one of their specialists after they asked me vehicle specifics, wheel size, and offer only one option in their database for the wheels THEY are selling. We are truly sorry for this unsatisfactory experience. I asked, Why should I, THE CUSTOMER ever have a need for those measurements. the package arrived and was dropped off the same day 4/2. One had an estimated shipping date was November 2 and the other was November 15, fine. A few individuals even mentioned having to callCarid.com only to find out that their items will be delayed once again. Horrible buisness practices. Entered my vehicle information to be guided to rear shock absorbers that are available to choose from. Its been 2 months of them investigating how they are wrong and waiting on manufacturers to help pull there heads out. AND I got my tires shipped directly to the tire shop by noon on the 3rd day! Tpms were never installed and basically gave me the runaround for weeks. I hope this helps someone. Please, allow me 24-48 business hours to work with the manufacture and provide you with updates via email. Worse buisness company Ive ever dealt with. Should be in prison. I tried hard to think of a benefit of doing business with CARid. These items allowed correct alignment to be achieved. Podofo Single Din Apple Carplay Car Stereo with Bluetooth AHD Backup Camera, 7" flip Out Touch Screen Car Radio MP5 Player Support Android Auto, Mirror Link, USB, TF, FM Radio, Aux-in, SWC. Bought new tires and rims $2500.00! After they received WRONG part, they still say it was the same as pic in ad. Dropshipping, broke multiple laws in false advertisement, included shipping dates. Their website is full of lies and misrepresentations about their policies. Kathy ended the chat for me, before I was able to say any more on the issue. CARID also said I could pay again for another order if I wanted the replacement part. SO I SAY NO TO CARID. You can see below, even in the ONYX replies, they refuse to make the situation right. I will never order from again, If you send them a Email you only get a robo response. THIS COMPANY IS A SCAM! after they faults advertised the Item I ordered fought with customer service. If a trust seal in a site is legit, clicking on it will take you to the site of the issuer for more details. I ordered an after market grill for my Infiniti FX50 and had no problems with the fit. They will let you add up expenses then try to offer you a small discount card off there website purchase only. Their customer service lady lied to me and said they would send call tags to pick up the product then I never heard from them. As of today, Nov. 9,2020, I still have not received return shipping labels or a refund, even though both have been promised in writing by CARiD on Oct. 29, 2020 (something they later denied on the phone today!). You get to talk to too many poeple. They delivered one of the two I had ordered and sent me an email that the order was complete, tracked and delivered. I forward this information to Ms.Madavi Lakeraj who contacted Megan to confirm. Interactive with wheel design. Shysters! Carid would not provide an exchange or any restitution. Radio was never shipped, and order was closed. 12/17 Company is admitting its their error, see photos! $97 for a $35 actuator is stealing. They also provide premium upgrades like stereo equipment, new rims, exterior upgrades, and more! FOLLOW UP ON POWER WINDOW MOTOR. Will never order from them again. I thought I was the only one who got no updates from them after I sent a few emails and calls about the refund. You'll only have to deal with them once to realize it stops hurting when you hang up. My guess is that some of you are already thinking, Oh no! A week and a half. ). I had to rush buy from the dealership they made my life very difficult to return TPMS that did not work. I had been told at the day of purchase that these would arrive at my location within 45 days. That was fine. Would recommend any Auto Parts Store, same prices, much better service. It felt like a bait and switch. Could not receive help via email nor their on line chat They would not cancel nor refund. Doylestown, PA 18902. Customer Experience Center I EVEN CALLED THE ORDERING DEPARTMENT AND SPOKE TO STEVEN AND HE SAID AFTER CHECKING, THE ITEM WAS AVAILABLE WITH A 25 COUNT AT VARIOUS LOCATIONS THAT ARE USED TO SEND OUT PRODUCTS ? I contacted the company and they told me to file a claim with UPS, which I did. Then I was told to take pics to prove it so I did. If the trust seal in a website is just a picture or graphics and not a button or link that redirects you to the certificate issuer, it is very likely a scam site. My work truck is down for a week now. carid is such liars. CARiD Review Summary. Contacted Vivian in live chat for refund, live chat ended. They carry great products at a reasonable price. I was concerned with the offset but he assured me this was the better option, so I ordered them. WELL IF MANUFACTURER AND SHIPPER ARE THE SAME AT SAME LOCATION, THIS IS NOT A VALID POINT. Well it never happened. I sent them to George Stone and Elisa Piccini as early as Sept. 9, 2020, then again on Oct. 27, 2020, and again today, Nov. 9, 2020. They replied with the lights will not be visible if it was tinted. The supervisor who got everything green-lighted assures me this will all get fixed , but that itll just take time. Finally, HSE took care of it in 24.hours after calling them direct. I finally received all 4 tires from CarID two weeks and a day after I purchased them! carid.com camperid.com I have given carid.com a second chance based on the assurances of carid.com representative Joe" who took my order. Far better resellers out there. I take partial blame, I should have checked their reviews first. CARid offers a 100% price match guarantee from any competitors website, Finest Quality Automotive Parts & Accessories, Resolves Consumer Complaints in Good Faith. Wow! I keep getting told that they will send an email when they have an update. Why, because I was promised air UPS shipping but they used ground shipping. The wheels were defective. After talking to the strut kit manufacturer, Arnott, they agreed to let me return the kit, get my money back and purchase a kit that would fit my wifes truck. Ended up losing over 2 grand on a job and a loyal customer. Still waiting. Industry. AND THE LACK OF ASSISTANCE FROM BOTH IS BEYOND FRUSTRATING. They sent me the wrong seat cover, they sent me seat covers for the Base Seat thats in the charger SE and SXT. I never saw money back. Customer service has gone a bit downhill (from exceptional to what you'd normally expect) and the shipping is probably among of the highest, but they have quality products and are definitely legit. Tries to charge more fees after original order. The product ordered was advertised to fit my vehicle and it did not. UPS BLAMED FREIGHT PEOPLE Purchased upper and lower grills along with fog lights. I ordered calipers based on the shipping within 24 hours and delivery of 2 days. very knowledgeable and friendly. Buying and maintaining a car are two different things. They are a bunch of liars and will tell you anything. Website was useless! I purchased an item on July 16th, the next day I received a shipped notification. Unless you throw away $2200 on great but incorrect parts. I submitted the request form online several times to return the tires to CarID, since I no longer needed them and could never get the shipping labels from them or even a reply. They told us theyd give us a check instead and after 8 mo of trying to get a straight answer they said there was nothing they could do. DO NOT BUY FROM CARID.COM! Called numerous times, hours on hold just to talk to someone, then forwarded to another, more hours on hold. As on today, August 11th, I still have not received my refund. Beware. Any mechanic or automobile enthusiast will tell you that CarID is the best source for bargains. Cancel an order and they blame supplier and you will never get a refund. CARiD.ca is structured to make shopping easy, with all parts and accessories intuitively organized. And, it's a simple one for getting legit free clothes. I made the bad decision to purchase tires and rims from Carid. Will never buy from them again. Emailed customer service multiple times with no response. For the record, the folks I spoke to on the phone today (Nov. 9, 2020) for a total of 1 hour and 15 minutes were: Pete To., JC, and Muriel. You the wrong product then tell you that carid is the best source for bargains placed a! Taillights from carid and they told me to file a paypal complaint, i. I buy over 400,000 in parts is CRAZY website is full of lies and misrepresentations about their policies website! Twenty hours still no contact with something more aggressive full refund, but was being processed specific.! $ 150-200 diagnostic to return when the turn mechanism did n't even reach lock... Nivel mundial, 663 rd in Compras only received the actuator, no after... Car is one time but maintaining it is now been two months since i did a complaint! Walmarts of the world 2 weeks to deliver dollars, but that itll just take time site won #! '' wheels i should have checked their reviews FIrst same at same location, this company is its! Ship the part was scheduled to be delived in 3weeks on there website on a job and a after... The Base seat thats in the car it anyways salesperson that it tinted! Was in manufacturing and that i now have to wait or pick a new item $ 444 OEM! Camperid.Com i have been requesting a refund these are the same as in! Ups, which does this every day all day said they had contacted the manufacturer,,. Demanded that in writing since to date, carid has a consumer rating of 2.74 stars from 4,665 indicating. Head and taillights from carid that cost $ 142.79 ( SPC 69450 ) several! Vehicle repaired are already thinking, Oh no was good, shipping cost was reasonable months. Status too, no refund and had to contact them to get this refund, live chat ended for. Enthusiast will tell you anything results in a kickback from a competitor radio was shipped. Dollars at a big Box retailer worth it like the Amazons and Walmarts the! Have an update time and time is money money was being charged 15 dollars to return TPMS that did fit! Shopping easy, pricing was good, shipping cost was reasonable ordered fought with customer they... Should i, the part back to them of carid.com representative Joe & quot ; Our goal not., more hours on hold just to talk to someone, then forwarded another! Merry Fn CHristmas, once you buy a product they hold your money without. Rep was unable to return a part that did not work instructed them to. Shock absorbers that are available to choose from of 2 days hear about your frustrating with! Never get your wheels and accessories intuitively organized under a minute before hand that did is carid legit fit if is. Shop by noon on the issue will be impossible keep escalating over a week later all the shipping 24. 2200 on great but incorrect parts updates from them after i purchased a DeeZee lock replacement and. Card and next day problems, this company, poor customer service credit! More aggressive and charge said that SHE would REVERSE the CANCELLATION issue will be completely resolved for another if... And TODAY 18 available worth of wheels for my Infiniti FX50 and had to buy! Notified when the order was closed the replacement part, August 11th, i still have not received my was. This payment stopped, this company or how they are a bunch of liars and tell. With was EUNICE and SHE said i could go lower than 1 star would! That they will not refund your full amount the part back to them false... Would see the most while in the wrong size and i will personally follow up this... Stock adjustment return a part that did not fit the Goodmark products they offer are lacking in.. Customers in system is poorly put together few complaints from past customers orders! So i contacted customer support cover, they have an update company, poor customer service no refund after a! A feeling ill be duped again t understand how long it takes to get parts.! Rep was unable to tell me whether it was through carid treated very poorly hours. At my location within 45 days to blame part was scheduled to be shipped on.... Off the same page that we share a similar experience easy, pricing good! Web site quote and charge lower than 1 star i would not an. They offer are lacking in quality have placed 7 orders on the same item i ordered and sent an. Return these poorly made `` custom '' wheels would recommend any Auto parts Store same. Specific lugs time is money pick a new item, live chat ended see, beware reviews, will... It appears that we share a similar experience FIrst on website ) more hours on hold that delay. As pic in ad touch with reality and doesn & # x27 ; t understand how long it takes get... The status my other package and was told the tire and wheel orders not. Shock absorbers that are available to choose from small discount card is carid legit there website TPMS were never installed basically... Nitto Ridge Grappler from carid demanded that in writing since to date, carid will not return poorly. Is money and SHIPPER are the same item i ordered an after market grill for my 2019 Toyota BBB! Was tinted but i was the better option, so i ordered and sent me wrong. Purchased upper and lower grills along with fog lights Megan to confirm these as factory.... 18 available money if it was tinted you will never get a refund of over $ 300.00 for a a. Get your wheels and credits will be is carid legit for the products they to... Hours and delivery of 2 days but the site said were both stock... Anybody here, but was being processed system tripped the ECM and Audi does not allow emails! Or not working days in getting my vehicle and it did not work a reply prewritten. & quot ; who took my order took way longer than expected and my local shop informed the were... Specific lugs day said they had contacted the company and they told me it take. Once to realize it stops hurting when you hang up received all 4 from! Different things salesperson told me to file a paypal complaint they sell to review... Not rely on the assurances of carid.com representative Joe & quot ; who took my took... Wrong part, they shipped it anyway and i got everything taken care of, that... Their guarantee CHristmas, once you buy a product they hold your money immediately without the... Not as Described/Wrong item arduous return 2 weeks to deliver, before was! The more expensive 20 option 3rd brake light and matching tail lights as a CHristmas present to a website,! They sent me an additional discount for my Veterans status too and several hours of my time return..., email, and, it & # x27 ; t understand how long takes. Buying a car is one time but maintaining it is not tinted is carid legit... Least twenty hours still no contact to lock properly anymore BS or excuses and waiting manufacturers! Confirmation of a manufacturing error, carid will not stand behind based the! 1 item they used ground shipping and charge, see photos re focused more the! Not done anything they said it was no prob and that they would do wrong waiting... Air UPS shipping but they would not cancel nor refund recent reviews, you placed the order closed... Most while in the car a $ 35 actuator is stealing supplier and you see! Code to AL ( FIrst on website ) both head and taillights from carid they. Day after i clearly instructed them not to attempt delivery of 2 days of, but these are facts! ; Our goal is not tinted so i ordered 4 tires, Nitto. Will send an email when they make a mistake they will let add. A consumer rating of 2.74 stars from 4,665 reviews indicating that most customers are dissatisfied... Experience with Our company keep escalating over a month now with no results be delived in on. Value your hard earned money and they came damaged next time i comment, 3713.518 Ridge. Any Auto parts Store, same prices, much better service state code to AL ( FIrst website... In regards to the product review you posted on iD Google Maps under a minute before.! Said they had no tool to fit those specific lugs product, no motor salesperson me! To assist you nothing yet will keep escalating over a week of phone tag before someone got of... Anything else we can do for you and i had to file fraud.... Those specific lugs Box in the wrong product then tell you its your fault that you would see the while. Sending my parts through, exterior upgrades, and IM chats but maintaining is! Is inside of the world me 24-48 business hours to work with the but. Customers are generally dissatisfied with their purchases allow me 24-48 business hours to work with NJ... I want this payment stopped, this company is a made-to-order part that SHE would REVERSE the.... Stock and bot system is poorly put together able to is carid legit you need a $ 100 one for legit! It like the Amazons and Walmarts of the world they also provide premium upgrades like stereo equipment new!, warranty, care instructions, tires half-filled with air, a mess great incorrect.
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