USCIS reutiliza datos biomtricos cuando es apropiado, pero esto depende de la coincidencia de ciertas caractersticas especficas, y esa coincidencia no se puede determinar hasta despus de que se presente la solicitud o peticin. The information on this page is out of date. DHS has implemented processes through which nationals of Cuba, Haiti, Nicaragua, and Venezuela, and their qualifying immediate family members, may request to come to the United States in a safe and orderly way. To find the nearest USCIS local office or application facility. These officials can help you with case-specific issues and can answer much more questions. Email: E-Verify @uscis.dhs.gov. Email Webmaster: E-VerifyWebmaster@uscis.dhs.gov. Reply . Use our self-service tools to learn about eligibility, our filing fees, and to study for and take the English and civics practice test. Press 8 if you want to receive information as per the freedom of information act. As a result, they have put in place this mechanism. We can use the automated system to talk to a customer service representative faster, providing the following options which are most suitable to select. Phone: 888-897-7781. When you first call the given USCIS toll-free phone number, you will be answered by an automated voice assistance system. Yes No Los representantes de Nivel 1 les dicen a las personas que llaman si su problema est en la categora urgente o no urgente. There are many reasons a person might be trying to speak to someone at USCIS, but some of the most common reasons include: Its important to remember that the live person assistance service isnt available 24/7. You must complete the section until you are happy with the answers. USCIS is also working on a real-time text-ahead solution that will let an applicant or representative know approximately when to expect a call, but it is not likely to be adopted for some time. Sin embargo, obtener una cita depende de la oficina local donde se solicita la cita, no del Centro de Contacto de USCIS. We use cookies to ensure that we give you the best experience on our website. Contact Us 1.800.375.5283TTY: (800) 767-1833Visit an office Sign In Access USCIS online services. When reaching out to the USCIS Contact Center via phone, you'll first have to answer a set of questions using their "interactive voice response" (IVR) system. Luego puede enviar mensajes seguros a USCIS. Check the status of your online case/application. The Military HelpLine has a toll-free military helpline exclusively for troops and their families. DHS also eliminated the previously announced numerical cap on the similar Process for Venezuelans. If you want the answer to the question, press 2 as well. Benefit requestors who do not have an online account can send messages and inquiries to the USCIS Contact Center and obtain a response through email or phone within 24 to 48 hours. To ensure that an inquiry is routed correctly, the person inquiring should study all available information on the USCIS Contact Us web page before sending it. Marque el 800-375-5283 (TTY 800-767-1833) y haga su pregunta en ingls o espaol. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. USCIS tambin est trabajando en una solucin de texto anticipado en tiempo real que le permitir al solicitante o representante saber aproximadamente cundo esperar una llamada, pero es probable que esta herramienta no se adopte durante algn tiempo. How can I make sure that USCIS Contact Center representatives answer my question? Check the status of multiple cases and inquiries that you may have submitted to USCIS Dont use profanity or offensive language. Press 5 temporary visitors information, Press 8 technical failures while submitting an electronic application, Press the hash (#) key deferred action information, Press the star (*) key information related to provisional unlawful presence waivers. Official websites use .gov Youll be making your way through the following options on the phone call: You can navigate the service menu to find the answers youre looking for. If you have requested a replacement Green Card and need evidence of status or need another in-person service , please call the Contact Center at 800-375-5283 to request an appointment. The IVR will either connect you with a live representative immediately, or ask that you wait on hold due to a higher call volume. When Can You Call USCIS to Talk to a Live Person? International Service Contact the USCIS headquarters in charge of your home country if you are outside of the United States. Los sitios web seguros .gov usan HTTPS Heres how to get started with the automated system: After youve pressed the 1 for English language selection query, then you have some work to do. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry . No hay garanta de que la oficina local reprogramar la entrevista, y si usted no recibe una respuesta, debe planear asistir a la entrevista. Unless specifically requested by a USCIS employee, you should not fax documents. y puede enviar un mensaje seguro desde su cuenta de USCIS en lnea. Updated 04/30/2013. Im a firm believer that information is the key to financial freedom. Alternatively, you can call the local offices or service centers. 2023 HelpingDesi LLC | All Rights Reserved, How To Watch IPL/T20 WC Live in USA (43% Discount on Subscription), How To Watch Yellowstone Season 5 On SlingTV (With 50% Discount), FuboTV Offer you to Watch EPL Live in CA&USA- Subscribe Now, ESPN+ Offer You to Watch Australian Open Live in USA- Subscribe Now, SlingOffers you to Watch NZ tour of India Live in USA- Subscribe Now. If the tier 1 officer can not answer any specific questions, your call will be transferred to a tier II official where you are connected with an immigration service officer. This redesign has cut the amount of time required to listen to the entire main menu from 2 minutes and 50 seconds to only 38 seconds. USCIS has discretion to take measures on a case-by-case basis upon request, if you have been affected by a natural catastrophe or other unforeseen circumstance. Esta pgina no fue til porque el contenido: Respuesta de USCIS al Coronavirus(COVID-19), Direcciones Generales y Oficinas de Programas, Oficina de Apelaciones Administrativas (AAO), Direccin de Operaciones de Oficinas Locales, Direccin de Deteccin de Fraude y Seguridad Nacional, Direccin de Registros de Inmigracin y Servicios de Identidad, Direccin de Refugiados, Asilo y Operaciones Internacionales, Direccin de Operaciones de Centros de Servicios, Si se Siente Enfermo, No Venga a Su Cita con USCIS; Por Favor Canclela y Reprogrmela, Acomodos Especiales por Discapacidad para el Pblico, Plan de Accin Afirmativa para la Seleccin, Contratacin, Promocin y Retencin de Personas con Discapacidades, Datos sobre Igualdad de Oportunidades en el Empleo Publicados de Acuerdo a la Ley Federal "No FEAR". For any other inquiries that cannot be resolved through online tools and truly require live assistance. You can also contact the local offices or service center. The voice assistant will ask the following: Once youve pressed the Star key, youll be offered the following options: In this way, you need to navigate the section until youre satisfied with the answers. Therefore, anyone who asks case-specific inquiries at an outreach event should be directed to submit their queries through the proper procedures. Only the people who need to attend should come. E-Verify Technical Support is available to help if you experience problems accessing and using E-Verify. When responding to email requests for case-specific information, USCIS employees should exercise a discretion since privacy and identity concerns may arise. Clickhereto locate the nearestUSCISoffice. Share sensitive information only on official, secure websites. Secure .gov websites use HTTPS Cundo tiene sentido comunicarse con el Centro de Contacto de USCIS? En aquellos casos en los que el autoservicio est disponible, el IVR no presentar una opcin para que la persona que llama se comunique con el servicio en vivo. ) or https:// means youve safely connected to Be friendly and polite to the customer service representative. If you have a case receipt number starting with IOE, you can create an account and send questions through your inbox. Looking for U.S. government information and services? Press 1 for the English language. Potential supporters may begin submitting Form I-134A, Online Request to be a Supporter and Declaration of Financial Support, on behalf of Cubans, Haitians, or Nicaraguans on Jan. 6, 2023. For individuals who cannot attend in person, many events feature call-in lines. Alternatively, you can: USCIS receives thousands of calls every day, and it is practically hard to give live assistance to everyone. Dont try to schedule an appointment over the phone. Check your email and text messages for these notices as it will help you prepare for your call back. If the first attempt is not answered, USCIS leaves a message stating that they will make a second attempt within 60 to 90 minutes. Es posible que reciba una llamada fuera del horario comercial normal, incluidos los fines de semana, si USCIS experimenta un gran volumen de consultas. Our normal response time for email inquiries is two federal government workdays. Tier 2, staffed by USCIS Immigration Services Officers, receives regular training on inquiry resolution and the most frequent challenges faced by customers, as well as the same immigration training required of all USCIS officers. Receipt Number ; A-Number (if applicable) Date when filed; Application or Petition filed; . Write down the name of the USCIS representative who answers your call. This redesigned Interactive Voice Response (IVR) system provides customers with streamlined access to immigration information, case status, and customer service representatives. View case status online using your receipt number, which can be found on notices that you may have received from USCIS. Afghan parolees who received the Afghan Parole Information sheet from Customs and Border Protection and did not to go to the government-run locations where vaccination services are provided must attest to their. Tambin puede enviar una consulta de caso o una solicitud de servicio mediante. Overview Un sitio web .gov pertenece a una organizacin oficial del Gobierno de Estados Unidos. When does it make sense to reach out to the USCIS Contact Center? Ayuda automatizadaNuestro sistema de telfono nuevo de reconocimiento vocal provee contestaciones a preguntas generales las 24 horas al da. Press 2 - to find out the status of the most recent petition you submitted to the USCIS. USCIS makes two attempts to contact customers. USCIS limita la asistencia en vivo a travs del Centro de Contacto de USCIS para ayudar mejor a aquellos que necesitan asistencia en vivo. How Do I Know If USCIS Received My Application? Can't find something? For basic queries, the automated interactive voice response system is available 24/7. Sign In Create Account Sign In Create Account Find a doctor Find an English or citizenship class Learn about the naturalization process Learn about citizenship rights and responsibilities Schedule an appointment USCIS tries to return calls during normal business hours, but calls are assigned on a first-in/first-out basis (across the country) to keep service timely. USCIS's customer service hours of operation are Monday through Friday, from 8 a.m. to 8 p.m. However, the Interactive Voice Response system is open 24/7. The most basic one is the USCIS Customer Service number, with the most recent one being1-800-375-5283. Physician Home Loans Guide: How to Get the Loan Easily? USCIS provides a mix of call centers and web technologies to increase self-service, improve information transparency, and offer new ways for customers to get help. USCIS: Cmo Presento una Querella de Igualdad de Oportunidades de Empleo? Call the USCIS Contact Center toll-free at 1-800-375-5283. Looking for U.S. government information and services? Call USCIS 1-800-375-5283 A .gov website belongs to an official government organization in the United States. I submitted a service request for biometrics in Houston today as well. For more information, see our Processes for Cubans, Haitians, Nicaraguans, and Venezuelans page. If your queries remain unanswered, press the keys as directed. Here are the email addresses you should use to obtain information about your case from USCIS, depending on which service center is handling your application: If USCIS has sent your case to the National Visa Center (NVC) for further consideration at the Department of State. These receipt notices can be presented with an expired Green Card as evidence of continued status while you await your renewed Green Card. This way callers know approximately how long they may be waiting for a callback from USCIS. My application or petition cannot be finished without it. El Nivel 1 del Centro de Contacto de USCIS, el primer nivel de asistencia telefnica en vivo o Chat en vivo, est compuesto por contratistas capacitados que utilizan artculos de conocimiento para responder preguntas, y USCIS actualiza con frecuencia estos artculos segn sea necesario. What should I do now? We are available Monday through Friday, from 8 a.m. to 8 p.m. Eastern time, except when the federal government is closed. Sign up to receive alerts about future usability testing, please enter your email address below. If you dont have access to your receipt number. AUTHORITIES:The information requested is collected in accordance with the Immigration and Nationality Act, as amended. If you submitted a paper form and your receipt number begins with other letters, you can create an account and add your paper-filed case to receive automatic case alerts. The USCIS Contact Center web page has information on when live help from a USCIS representative is available. Necesito reprogramar una cita o entrevista. The E-Verify Contact Center is available to assist you with using E-Verify, password resets, assistance with cases and technical support. Questions about E-Verify? If the request is related to an urgent appointment, it will be reviewed by Tier 2 staff. How can I make sure I dont miss a return call? Los sitios web oficiales usan .gov As a result, you may hear various alternatives when you dial in. On Jan. 5, 2023, the Department of Homeland Security (DHS) announced a safe and orderly way for qualifying Cubans, Haitians, and Nicaraguans with U.S.-based supporters to be considered for a process that would allow them, if they are authorized for urgent humanitarian reasons and significant public benefit, to travel by air and temporarily reside in the United States as well as apply for work . USCIS Contact Center Our website gives you several ways to track your case and get answers to your immigration questions. Un sitio web oficial de U.S. Department of Homeland Security, Este es el sitio web de prueba de USCIS. On Monday, August 29, individuals calling the National Customer Service Center's 1-800 phone number will hear a brand new message. Debido a los protocolos relacionados con la pandemia, USCIS an experimenta retrasos en la programacin y reprogramacin de estas citas. Its crucial to note that the live person assistance service isnt available 24 hours, seven days a week. I-130 Texas Service Center . Comparta informacin sensible slo en sitios web oficiales y seguros. Broken link? Check the status of multiple cases and inquiries that you may have submitted to USCIS A lock Please note that the USCIS Contact Center cannot schedule a biometrics appointment, only reschedule an appointment that an applicant cannot attend. Get information on the different application requirements and work options. Visite, Un sitio oficial del Gobierno de Estados Unidos, Hoja de Consejos del Centro de Contacto de USCIS, Para proteger su privacidad, por favor no incluya ninguna informacin personal en sus comentarios. This will only hinder your chances of getting the help you need. (LockA locked padlock) El Nivel 2, que cuenta con oficiales de servicios de inmigracin de USCIS, recibe capacitacin regular sobre resolucin de consultas y los desafos ms frecuentes que enfrentan los clientes, as como la misma capacitacin de inmigracin requerida para todos los oficiales de USCIS. Below, we break down the things that can and cannot be resolved over the phone. Las personas debern responder algunas preguntas de verificacin antes de que USCIS pueda compartir informacin sobre un caso. USCIS intenta devolver las llamadas durante el horario laboral normal, pero las llamadas se asignan segn el orden de llegada (en todo el pas) para que el servicio sea puntual. Support Rank# 1 The #1 phone number and #1 way to reach customer service according to US Citizenship & Immigration Service (USCIS) customers here at GetHuman. Press 1 check the status of your case/application. .Gov pertenece a una organizacin oficial del Gobierno de Estados Unidos number starting with,... Basic queries, the interactive voice response system is available to assist you case-specific... Complete the section until you are happy with the Immigration and Nationality act, amended. Experience on our website gives you several ways to track your case and get answers to your number. 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Personas debern responder algunas preguntas de verificacin antes de que USCIS pueda compartir informacin sobre un caso the name the... To email requests for case-specific information, USCIS employees should exercise a discretion since privacy and concerns... If your queries remain unanswered, press 2 as well directed to submit queries... Information as per the freedom of information act assist you with using E-Verify responder algunas preguntas verificacin. Support is available to help if you are outside of the USCIS representative who answers your call.! Pueda compartir informacin sobre un caso found on notices that you may hear various alternatives when you first call local.