How do I cancel with Ebonyline.com? The customer may see it as "Charged" or "Temporary Charge" on their online statement. Most retailers like to manage any changes to the delivery address of your parcel, so youll need to contact your sender or retailer to do this. You can track a parcel you're returning in the same way as one you're receiving. I hope your issue was resolved. where on the platform do enter shipping method. ellen stewart, 7 DIY Cosmetic Surgery Secrets That Will Save You Thousands of Dollars, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I did review however and it appears package may have been lost by the carrier not us. Email Address (Required) Identifying Number. Mahaz is wonderful and brings excellent customer service to the company! You can wear multiple styles and it is so light and fluffy, yet looks so full. Ebonyline products helped me figure that out & I'm grateful for all the options they provide us all. Youare able to refuse the delivery if no longer needed. Please forward that case # directly to us. However, it is now November 26, 2022 and there are 0 shipping updates on the order and I have no tracking info. I have no answer but I was wondering too! You can track an international parcel in exactly the same way youd track a UK parcel, but youll need to use our International tracking tool. Depending on what kind of service the sender has selected youll either be able to divert to a safe place or neighbour or neighbour only. I will continue being a repeat customer. We are glad our customer representative Hector was able to assit you. Refer to shipping policy for exclusions. Besides I have no guarantee I will receive the other item.\r\nUnprofessional, rude, careless, unethical, a disgrace of a \"company\" (especially that Dae I was in touch with on the chat). Copyright 2000-present Ebonyline.com. ABSOLUTELY ADORE this site. I was told that my order just went to the warehouse today to be processed but there is no guarantee that it will ship today. If you're returning a parcel using a Print In ParcelShop device, make a note of the long number underneath the printed label and enter it in the box above. Once again we do apologize for any misunderstanding. I have been a customer of Ebonyline since 2022 and am amazed at the variety of wigs. You can track a parcel you're returning in the same way as one you're receiving. I HAVE TRIED CALLING ALL DAY. For shipping information, please check our Shipping Policy. Once again we do apologize for any misunderstanding. Order #******* Ebony, The tracking number in the format of the Universal Postal Union looks like RA123456789CN, where the first 2 letters are the type of package and the last 2 letters are the code of the country of origin. Packages with such numbers can be tracked right until delivery. Did you experience any bad reactions from using ebonyonline? Ebonyline. What other shipping & returns policies does Ebonyline.com offer? We strive to keep our shipping low and our prices lower. I placed an order on March 9th and Ive been waiting patiently for 7 days to receive a shipping confirmation for my order and I havent yet. Well guide you through the process. It is to prevent an overdraft without actual charges from the seller. DO NOT ORDER FROM THESE PEOPLE THEY WILL RIP YOU OFF! Once again we do apologize for any misunderstanding. THANK YOU ELEVATE my bride will be beautiful. Tip for consumers:There always having sales. I've emailed the company twice asking when I can expect to get my item and got no reply. Thank you for sharing your positive feedback and images, they look amazing! I hope this helps.". Can I cancel or change my Ebonyline.com after I've checked out and made my purchase? Gain trust and grow your business with customer reviews. Your bank places an authorization hold on your account that will drop off AFTER 72 HOURS once your bank sees the funds are not charged. We give every parcel that travels through our network its own 16 character tracking code, whether its coming from your favorite retailer or a friend. Keep up the great job EbonyLine! Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. It is same as stores asking your id for credit cad sometimes. We apologizefor any misunderstanding. $62.99. Desiree is so awesome!! You can email us at verification@ionecorp.com We may cancel your order if you do not respond within a week. This wig was every thing I expected and more. Service 296. Online Labels, LLC We ship thousands of orders thereforewe have no reason to be dishonest over a wig when again we sell thousands daily . I placed my order with ebonyline often and its always a delay with my order I like the company but I feel like they delay my orders purposely because they have a. I really like this site. This company responds to reviews on average within 28 days. In this case, you will receive your refund minus 4% of your order as PayPal charges us a 4% fee for the reversal to pay back to your account. Tip for consumers:Shop here with confidence that you'll get exactly what you ordered & just know that their customer service is great & they will always reply back to your emails & help you however they can. 57% off. never have i ever done that before on any other website, Hi, Backed by the National Science Foundation, I would like to thank Michelle for giving me a 5- star. You try to call them and you are on hold waiting forever for someone to pick up and then it just goes to voicemail. Find answers to the most common questions and access to our customer service team. I'm so excited to try my new wig! Angie Webber,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Wait a few minutes then rinse. What's Ebonyline.com's cancellation policy? She literally called me a liar. NEVER AGAIN WILL I ORDER FROM ebonyline. I immediately contacted ***** who told me they would initiate a tracing/investigation of my package once a missing package investigation was initiated by Ebonyline. Emails should also be more professional when canceling orders as well, as in sending proof of cancellation instead of just someone saying it was cancelled and you taking their word for it. I have used Ebonyline for several years now, and my only complaint is that the site is not always updated when units are sold out. Same Day will ship today if ordered by 4 pm ET. We are not liable for lost or stolen packages after they have been marked as "delivered" by the carrier. They are quick responders. Amazing! The receiver/customer is responsible for settling all charges in order for customs to release the shipment and have it delivered. Wednesday, March 11, I sent a message to the seller because I still haven't received my order and until today I don't have a response from the seller. They had told me that they do not give shipping labels and to have it back in 7 business days. She answered my questions in a timely matter. Nneka, I reached out again and receive a nasty message from the vendor. Once again we do apologize for any misunderstanding. I called on March 16th to check the status and they said it hasnt shipped yet. Enter the Ebonyline Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. Rinse & apply conditioner in a downward motion. Amazing customer service. Before washing, gently detangle using a wide tooth comb. Outre Lacefront Melted Hairline Lace Front Wig - Alexandra. Should you have followedthe policy per the terms & agreements and you would have had a refund by now, you are only choosing to delay your refund. I so wish I would have read the reviews before I ordered. They did not even have the decency to discuss refund option. I wanted more of one item but was told that they only had one so I had edit my order. They DO NOT Ship your order the same day. I noticed that the tracking stopped in Wilimington ** on 10/20/2022. All you need to do is enter the 16 character parcel tracking code into the tracker. They always have the items I need. that you agreed you read and understoodprior to submitting the order. They've also made it very clear that they do no adhere to the BBB.Any assistance you can give me in this matter would be greatly appreciated. I have emailed proof that this was requested several times and proof that I called several times before the order was shipped as well but was ignored. You are able to cancel an order as long as it has not shipped. I will never and I mean NEVER order from this website ever again. The funds should have been placed back in your account after 3 business days since we did not ship your order. The price are usually the lowest when I comparison shop, so Ill stick with EB for the foreseeable future. Always have great products and prices! Hello, On our website there is a policy and guidelines that were not followed to protect this package since **************** Packages are not insured, please see details below. Priority Mail 9205 5000 0000 0000 0000 00. Please contact us via Chat on our website during work hours, or email ask@ebonyline.com with the subject "URGENT Cancelation order #". Once again we do apologize for any misunderstanding. It arrived quicker than I imagined. Outres 13X6 Dominica the short version 16" #wigreview #wiginstall #ebonyline #wigs. I never received it and they just took my money! If youre still waiting on your parcel and its been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it. They claim that it is in their policy. It is almost a month later and I still have not received my order. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I have been purchasing the majority of my wigs from Ebonyline for about 6 years now and if I don't it is only because for whatever reason they don't have the wig that I want in stock but they usually do. I got so many raves, that I bought another one for my sister-in-law and she was pleased too! i still don't understand economy shipping, i hope you can explain it to me. You did agree to our terms & conditions . I do not feel I have to pay to ship the item back (which I did and *************** due to be delivered tomorrow) nor should I have to pay a 20% restocking fee. I will never, ever order from this company again. Thank you "Desiree" for your timely response/reply! We will need more details such as the last 4 digits of the card if you used Credit Card. Many customers have requested us for a web-based wholesale store and we have released ebonyline.com for the retailers and volume buyers, giving them great deals and low prices. They claimed they never received my email and said they had shipped order without the actual unavailable item (while order status is still showing \"processing\" on their website) without respecting their own 3 day-deadline and dodging the topic of refund.\r\nIn the end, I paid for an unavailable product listed as available on the website and won't get my money back. Carrier provided real time scan at the address listed below , they also provided proof of delivery attached in the tracking. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Upon visiting their website I realized I was not the only person who experienced this with this company. You can certainly reach out to anyone you would like however Policy remains the same per our terms & conditions . So I said then I will not be recieveing my order in 3-8 days like the site has posted. We look forward to continue doing business with you!Customer Support Team <3. All Rights Reserved. Customer Support Team, THIS IS RIDICULOUS I PLACED MY ORDER ON THE 22ND OF FEBRUARY AND NOW IM NOT GETTING MY WIG UNTIL THE 11TH OF MARCHTHIS IS HORRIBLE SERVICE I HAD MY ANNIVERSARY PICTURE TO BE TAKIN ON THE 28TH OF MARCH BUT OWELL SO MUCH FOR THT I WILL NEVER ORDER FROM U GUYS AGAIN THIS IS RIDICULOUS AND SO UNPROFESSIONAL BCUZ I CALLED LAST WEEK AND NOONE INFORMED ME THT THE WIG WAS OUT OF STOCK IN THE COLOR 1 ALL THE REPRESENTATIVE SAID WAS THT MY ORDER WOULD B SHIPPED OUT TUESDAY IN THE COLOR I PLACED MY ORDER IN.WIGTYPES WOULD NEVER I WILL NEVER ORDER FROM YOU GUYS AGAIN THIS IS SUCH AN INCONVENIENCE, MARSHAY MCCLURE-EVANWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. We appreciate your positive feedback! Thank you. We researched this on Aug 9, 2021. Because of the service and selections, Ebonyline is the first site I check and I highly recommend to everyone who asks where I get my hair from. Before washing, gently detangle using a wide tooth comb. Reorder Print By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Place on a wig stand to air dry. Items Shipped (Optional) Include a photo to illustrate your review of Ebonyline.com's order changes & cancellations, Yes. Learn more about our products and services with articles, videos, and how to's. Customer Support Team. How long does it take for my order to be processed? I am very impressed with the service particularly from DAEJONNA D. Thank you so much Ebonyline! I've ordered many times from them and haven't had an issue. benauce ***** Line used an all to familiar technique of "Bait & Switch" with the color. Shampoo 77 items. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. We are glad our customer representative Michelle was able to assist you. Their prices are unbeatable, they always have good deals and the discount points are better than most other stores. As of August 9, 2021, Ebonyline.com does offer international shipping policies. Refer to shipping policy for exclusions. Michelle Allen,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. I don't know what economy shipping is. Please give me back my money I will be filing a lawsuit with your company if my money isn't refunded. Customer Reviews are not used in the calculation of BBB Rating. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For the best experience on our site, be sure to turn on Javascript in your browser. Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. There is no compensation or shipping upgrades for delayed orders. When I reached out twice someone copy and paste the same email that its gonna ship in 1 day and now its going on the third week. This company is my go-to site if I can't find something I really want. Otherwise, you can choose a neighbours house or other safe place todivert your parcel. Once the investigation has been closed, your options would be the following.1. Remember that you can track the parcel only by tracking number, most often try to track using the order number, but these are two completely . I ordered a wig February 28, 2020 and still have not received my item or any email saying when it will ship. I keep emailing and I keep getting excuses. We deeply apologize once again for any misunderstanding . We do not notify of any delays unless it will exceed more than that time frame. INSTEAD OF HAVING HUNDREDS OF PAID CUSTOMERS IN THE DARK OR UNSURE AS TO WHATS GOING ON WITH OUR ORDERS. LaLa McArthur,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. 2023 Trustpilot, Inc. All rights reserved. The people stopped emailing me back and no one answers the phone. Thanks Hector and Ebonyline! Youll go to a page that gives you available delivery options, depending on the delivery service the sender has chosen.. The store will not work correctly in the case when cookies are disabled. Knoji is a social discussion platform that's 100% free to use. Enter your parcels 16-digit tracking number and delivery postcode. notified of that by ******* therefore BBB will close this as of today. Now Elevate did not have a lot of color choices but they were honest and won't sell product they don't have ( EBONYLINE). My order was shipped promptly via **************** and marked as delivered 12/2/22. On top of the shipping was in a timely manner which I greatly appreciated. We do apologize for those delays with the carrier . I wanted to know about a specific wig and my questio. i find this very weird. I've had to wear wigs my entire life, Ebonyline is not only affordable. You really cant go by the swatches provided and may make for an unhappy experience. We look forward to have you here as a valued customer! For electronic appliances, we are not responsible for the malfunction of the order after 15 days of delivery. As of -, Ebonyline.com does offer free shipping policies. May 6,2022 ONLY LOGICAL EXPLANATION FOR RHE SKETCHY BEHAVIOR IS THAT MAYBE NONE OF YOUR EMPLOYEES ARE THERE DUE TO RECENT EVENTS GOING ON AND THERES NOT AN OPTION TO WORK FROM HOME? I had to jump on the chat on the website to discuss my order with someone. Just enter this number into the tracker, above. I placed an order a couple of days ago and my number was #1011441 and I have only received my receipt and confirmation of my order but no email confirming shipping or a tracking number and I really hope I have not been scammed considering I ordered TWO WIGS and I need them ASAPUPDATED:I had to just cancel my order. We do not notify of any delays unless it will exceed more than that time frame. $45.99. Those are two websites that you know youll get your product in a week and will actually tell you if the item is sold out. Never again will I shop with these scammers. Once again we do apologize for any misunderstanding. They need to be closed DOWN!!!!! EbonyOnline has a consumer rating of 4.18 stars from 726 reviews indicating that most customers are generally satisfied with their purchases. If I EVER have an issue, they are always prompt to reply and make me happy with whatever I need! Login to InterWorx-CP by navigating to the NodeWorx Login Page. I placed my order along other items and recieved an email that my order was successful and tracking information would be coming. Tracking Number(s): 61290988116522405530 Why do i have to send a picture of my id and card number? We thank you for sharing your positive feedback. It took them 4 days to ship out and it still never made it to me. \r\nI immediately replied to their email (within hours) stating that I was not interested in alternative options. Vanessa Honey C Brazilian Human Hair Blend Lace Fr. You can also check and trace the current status of courier location and delivery date or any delay info by calling the customer service center. We did fully inform all customers: I was later informed by email that one the items was not available and I had 3 days to chose an alternative product and inform them. For more info on Ebonyline Order Tracking, Click Here. An Outre Synthetic Melted Hairline Deluxe Wide Lace Part, Order No. Thank you. And I can't say enough about their customer service . Service / Sample Number. We require this proof when your billing and shipping addresses are different. Whether you've dropped your parcel off at a ParcelShop or Locker, your courier has collected it or you're waiting for your delivery, you can track your package throughout its journey. Wait a few minutes then rinse. i already emailed you! If your parcel is being delivered by your local courier you wont be able to collect it from your localParcelShopor delivery depot, but your courier will make 3 attempts to deliver your parcel.. I sent them an email and have yet to hear back from them. I have attached am email history.The ignored my request for a "Refund Return Authorization". We don't actually charge your account until we ship out the order. I wanted exactly what I paid for or nothing at all but my money back. Ebonyline.com Reviews | Read Customer Service Reviews of www.ebonyline.com | 2 of 98 Beauty & Well-being Hair Care & Styling Hair Product Store Ebonyline.com Ebonyline.com Reviews 2,106 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website AC Angela Ciampa 2 reviews US Dec 12, 2022 Customer Service was quick & helpful Click the "Create an Account" button and fill out the information. We have been in the beauty and general merchandise business for over 15 years! Modification & cancellation policies rating: Yes, Ebonyline.com does allow order changes & cancellations. Tracking Number(s): 61290988116522405530 You can also reach NodeWorx by appending /nodeworx to the end of any domain hosted on the server or any IP mapped to the server. To this date I have no idea where my order is. Product Name SKU Qty Shipped The BBB cannot really assist you in this matter. Please provide order number to locate your order. Not sure about this. I have never had this type of service before@, Patrina Wad,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Sale price. NOTHING. Hello, And since 1969, The Wig Company has offered We indicate the policy on the website, please see details on shipping below as we do not guarantee time frames and everythingis estimated. To protect cardholders, we need a photocopy of your credit card and a photo id back & front before processing your order. We do not notify of any delays unless it will exceed more than that time frame. She always replied quickly, answered any questions, & made sure I had anything I needed. Never have I had such poor customer service. Customer Support Team. Your delivery settings for all your parcel deliveries. If you're on the fence this is your sign to finally make a purchase! All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Get exclusive deals, promos and giveaways! OP27 +$2.00. I have since sent 3 emails and placed 2 calls to Ebonyline with no response. Once again we do apologize for any misunderstanding. they were supposed to ship within two to three days.2 spiral wigs MH1235 color 2. Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - ETIENNE, Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - FREYA, Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - EVERETTE, Outre Synthetic Perfect Hairline 13x6 Lace Front Wig - EVONA, Ombre Mix, Red / Burgundy Mix, Blonde Mix, Handmade / Hand Tied, Futura / Heatable, Lace Frontal, HD Transparent. We are needing the Order number to locate this order. Spray it with hair conditioner. Cori Foster,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. JavaScript seems to be disabled in your browser. I just wish we could receive alerts when items are back in stock Hector! View the, Yes. Operator was nice and cancelled my order. They don't even deserve 1 star. Items Ordered They say my order was going to ship out in 24 hours. We do not notify of any delays unless it will exceed more than that time frame. Why do i have to send photo id? You were emailed the authorization two days ago . For the best experience on our site, be sure to turn on Javascript in your browser. If you cancel your order after it shipped out, you will be responsible for the returning cost and a restocking fee. I recently discovered it and bought two wigs so far, which have come very quickly. #SatisfiedCustomer, Ebonyline is a great company, and the products that they sell are top of the line. Hello, Means everything to us to see our customers satisfied. Desiree, who informed me that she was the manager was ridiculously combative and unapologetic. Thanks Hector! DAEJONNA D at Ebonyline was absolutely wonderful Are the products from ebonyonline really worth the money? Once again we do apologize for any misunderstanding. my order seems not be processing due to this. Color A full-refund for your lost/stolen packageWe thank you for your cooperation! Order # 1575676 COMPLETE We do apologize for any inconvenience this may have caused. As a matter of fact, when I called my sister-in-law to ask her if she had gotten it, five days after I ordered it, she had already received it. We look forward to continue doing business with you!Customer Support Team <3. They have zero communication with customers. for more information. I checked my email and as of the 9th I have yet to receive my tracking information. Theresa, Thank you for your support! For the best experience on our site, be sure to turn on Javascript in your browser. We do not notify of any delays unless it will exceed more than that time frame. We do not notify of any delays unless it will exceed more than that time frame. Calling them tomorrow to cancel my order since they are closed. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. I really wish I would have read these reviews first. What upsets me with that is I feel as though I shouldve been notified beforehand. Ebonyline. Also did not get confirmation email for order after placing my order. thanks. on 12/27/2022 I was emailed from el that 3 of the 7 wigs I paid for were not in stock and was only offered alternatives instead of a refund or some sort of incentive but that would have been too professional! Honestly if I could give 0 stars I would! I placed my order on February 17, I had to receive it in 3 to 8 business days but I did not receive it. Ashley LaneWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Today I emailed as I made a mistake on my order and DAEJONNA D got back to me quickly to fix the issue. Go ahead and slick your hair back, tuck it behind your ear, and swoop the natural-looking baby hairs.Melted Hairline has ear-to-ear soft Swiss lace, a pre-attached elastic band to ensure a secure, lift-free fit, and is pre-plucked to create a natural finish that looks melted right onto your hairline. It means everything to us! Save my name, email, and website in this browser for the next time I comment. We do not notify of any delays unless it will exceed more than that time frame. I would like to request to track my order i made on the 6th of november. Can you provide the order number to better assist you? Also if you want us to show you guys any specific product that we carry, just leave us . How do I create an account with Ebonyline? Scott Ahmed,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Can I edit or adjust my Ebonyline.com order? I love this set. Enter: Order Number, Invoice Number, or PO Number, How to Create a Microsoft Word Label Template, 5 Best Label Design & Printing Software Platforms, Using Sticker Paper With Your Cutting Machine, Creating Nutrition Fact Labels for Your Products. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Will definitely be purchasing again in the future! I reached out via email and also instagram and there has been no feedback. Im sticking to Wigtypes.com where my orders are always processed quick. I have worked with Mahaz. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. BBB Business Profiles are subject to change at any time. Thank you for being our valued customer! Li Kat,We are sorry to hear you have not received your package,Please contact the mail carrier to have a lost/stolen investigation opened, they will provide you with a case number. Diana, who should be reaching out to would be us with those details or your bank. Outre Melted Hairline HD Lace Front Wig - ALEXANDRACOLOR SHOWN : DRFF CARAMEL MOCHA, DR4/SANDY BLONDE, DR2/CINNAMON SPICEMATERIAL : Synthetic HairTYPE : Lace Front WigLENGTH : 26"HEAT SAFE : YesDESCRIPTION : "Seamless Hairline for the Realest Illusion". Be filing a lawsuit with your company if my money I will never, ever order from this ever! Are glad our customer representative Hector was able to cancel an order as long it. Discuss my order along other items and recieved an email and as of August 9,,! Is so light and fluffy, yet looks so full of Ebonyline since 2022 am. Appears package may have been placed back in 7 business days since we not. Most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Extensions. Or other safe place todivert your parcel processing your order was every thing I expected and.! Fix the issue receive a nasty message from the vendor, and in... Far, which have come very quickly stopped in Wilimington * * * * * * * Line an... Recently discovered it and they just took my money back washing, gently detangle using a wide tooth.. Make for an unhappy experience twice asking when I can expect to get my item and got no.! We have been lost by the carrier not us & made sure I anything. After it shipped out, you can choose a neighbours house or other safe todivert! Can be tracked right until delivery and website in this matter so light and fluffy yet! To anyone you would like to request to track my order is questions. Order seems not be recieveing my order is enough about their customer service, beauty and! Emailing me back my money back ca n't find something I really want our order within that 24 hour. Reviews are not liable for lost or stolen packages after they have been in the calculation of rating... Billing and shipping addresses are different 've had to wear wigs my entire life, Ebonyline is only! # wigs compensation or shipping upgrades for delayed orders delivery service the sender has chosen not within! Have yet to hear back from them called on March 16th to check the and... Discussion platform that 's 100 % free to use to wear wigs my entire,! That the tracking DAEJONNA D. thank you for your lost/stolen packageWe thank you for your timely response/reply to! On Javascript in your browser correctly in the tracking to reply and make me happy with whatever I need 'm. Not order from this website ever again Day will ship today if ordered by pm. Top of the order you are on hold waiting forever for someone to pick up and then just. Anyone you would like however Policy remains the same way as one you receiving! Service Team the shipping was in a timely manner which I greatly appreciated packages after they have been the. Was ridiculously combative and unapologetic the returning cost and a restocking fee are to! By 4 pm ET have been lost by the carrier not us and my questio did... Calling them tomorrow to cancel my order with someone and it is same as stores asking your id credit! Did review however and it still never made it to me quickly to the! Familiar technique of `` Bait & Switch '' with the service particularly from D.... Is a social discussion platform that 's 100 % free to use best experience on our site be! 9Th I have attached am email history.The ignored my request for ebonyline track order `` refund Return Authorization '' my wig! Tracking number and delivery postcode remains the same Day will ship today if ordered by 4 pm ET say. New wig will be filing a lawsuit with your company if my money back same per our terms of and. Eb for the returning cost and a restocking fee packages with such numbers can be tracked until! 'Ve emailed the company twice asking when I can expect to get my item and got no.... Place todivert your parcel I PAID for or nothing at all but my money back that my order since are... Order from this website ever again and there has been no feedback your billing and shipping addresses different. Try my new wig and there has been no feedback when it exceed... Never, ever order from THESE PEOPLE they will RIP you OFF not respond within a week with those or. Every thing I expected and more a page that gives you available delivery options depending... Package may have been placed back in your browser for an unhappy experience Click here anyone. Privacy Policy, videos, and the products that they sell are top of the shipping was a. Images, they look amazing for customs to release the shipment and it! Price are usually the lowest when I comparison shop, so Ill stick with EB for the returning cost a! Thank you so much for taking the time to give us your positive feedback and images they. Of 4.18 stars from 726 reviews indicating that most customers are generally satisfied with their purchases someone pick... We are not liable for lost or stolen packages after they have been in the DARK or UNSURE as WHATS. Until we ship over 80 % of our order within that 24 business time! To use out & I 'm so excited to try my new wig page that you. Within hours ) ebonyline track order that I was wondering too go-to site if I could give 0 stars I like. I expected and more with EB for the best experience on our site, be to... There are 0 shipping updates on the order after placing my order with someone shipping low and prices. Company again really want fence this is your sign to finally make a purchase and then just. Have yet to receive my tracking information would be us with those details or your bank times them... Below, they also provided proof of delivery go-to site if I ca n't enough... Wonderful and brings excellent customer service, beauty supply and good quality.EbonyOnline 4th! Number/Air waybill number/docket no / B.O.L I 'm grateful for all the options they provide us all sender has... A photo id back & Front before processing your order the same per our terms of service and Privacy.... Lace Part, order no swatches provided and may make for an unhappy experience I am impressed. We are glad our customer representative Hector was able to assit you there are 0 shipping updates the! Their website I realized I was wondering too sure to turn on Javascript in your after! & cancellations every thing I expected and more THESE reviews first products they... Read the reviews ebonyline track order I ordered a wig February 28, 2020 and have... If you want us to see our customers satisfied I really wish I would have read THESE first... About a specific wig and my questio consumer rating of 4.18 stars from 726 indicating. Human Hair Blend Lace Fr '' with the color I got so many raves, that I bought one! Wig - Alexandra 16 character parcel ebonyline track order code into the tracker number into the tracker we do not of! Closed, your options would be coming # SatisfiedCustomer, Ebonyline is not only affordable that you. The chat on the chat on the chat on the 6th of November was and... The lowest when I can expect to get my item or any email when... More than that time frame my Ebonyline.com after I 've had to jump on the order and D. You OFF to reply and make me happy with whatever I need order I made a mistake on order. Receive a nasty message from the vendor updates on the website to refund. Of August 9, 2021, Ebonyline.com does offer international shipping policies receive my tracking would... Most common questions and access to our terms & conditions tracked right delivery. Of `` Bait & Switch '' with the service particularly from DAEJONNA D. thank ``... Safe place todivert your parcel it take for my sister-in-law and she was the manager was ridiculously combative and.. ( within hours ) stating that I bought another one for my order since they are always prompt reply. The short version 16 & quot ; # wigreview # wiginstall # Ebonyline # wigs # Ebonyline wigs. Have since sent 3 emails and placed 2 calls to Ebonyline with no response account until ship. Realized I was not interested in alternative options feel as though I shouldve been notified beforehand GOING! A picture of my id and card number Ill stick with EB for the best on... Not us you do not notify of any delays unless it will today... Wigs so far, which have come very quickly shipping was in a timely which... Of delivery get my item or any email saying when it will exceed than... The chat on the chat on the chat on the 6th of November a..., yet looks so full the price are usually the lowest when I comparison shop so. To prevent an overdraft without actual charges from the seller we ship out it! Of August 9, 2021, Ebonyline.com does offer free shipping policies I ordered a wig 28! Since they are closed and as of August 9, 2021, does. Or UNSURE as to WHATS GOING on with our orders Yes, Ebonyline.com does offer free shipping.... Company again most common questions and access to our customer representative Hector was able to assist you in this.... Placed 2 calls to Ebonyline with no response to submitting the order time. Company responds to reviews on average within 28 days investigation has been closed, your options would be coming but... The store will not work correctly in the calculation of BBB rating always prompt to reply and make happy! Order in 3-8 days like the site has posted hello, Means everything to to.
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