Hi, They acknowledge that we canceled within 5 business days. We can go to the "Superior" room, or pay extra weeks to be upgraded, IF they can accomodate us at the time. Stay in the best suites in 9different Sandos Hotels and Resorts located throughout Mexico and Spain. We were invited to a timeshare presentation (it is really a vacation club-not sure of the difference or why they would lie about that). Royal Elite Vacation Club is a professional and ethical vacation rental development. Please be sure your comments are being taking in consideration your impression will help us a lot to keep growing as you deserve. This is a forum with more Royal Elite timeshare owners who feel they were scammed by this company: http://www.timesharescam.com/, Royal Elite is one of the worst timeshare companies in Mexico, they have a terrible reputation regarding timeshares, being that said, a Royal Elite Timeshare is not a good purchase at all. A free inside look at company reviews and salaries posted anonymously by employees. However, since, No written confirmation that our contract was canceled.. TimeshareExitCompanies.com is not a law firm. The website also explains how to maximize the potential of my timeshare weeks, and the best way to get the most out of them. Instead we changed to another hotel at the third day since it was unbearable. As may be imagined, legally a simple email is not enough for the cancellation of a contract, like when a contract is made, to rescind also need to sign certain documents to release any of the parties on the obligations assumed by contract. Companies can ask for reviews via automatic invitations. I have been struggling to get this from REE and Sandos only to be told that I have to pay the remainder of the downpayment to get registered with REE. This will surely increase the credibility of your complaint. more. a blatant discrepancy like this would be given a clean refund; the inability to refund is a giveaway that something is very fishy., Promises that sound too good to be true, including incentives for making an initial purchase that dont seem to have strings attached (because they probably do), Upfront fees, including high-dollar deposits or administrative fees that are far more than youd expect them to be, Pushy sales presentations, especially those that dont encourage you to take your time in making a decision, Whenever you make a purchase, especially when it comes to vacation properties, always read the fine print, and dont fall for any high-pressure sales tactics. Erick Ferrari 4 subscribers Sandos Royal Elite Vacation Club allows you to enjoy all the benefits and exclusivity of a luxury vacation at an affordable rate. Clients can often book the vacation cheaper online without using their timeshare, than with booking their timeshare and paying the maintenance fees and all-inclusive fees. You can visit any one of these pages to learn more about the program. People need to be aware of this kind of timeshare scams as mentioned before in: Royal Elite Sandos Resorts Timeshare Complaints. By providing my contact information I am giving TimeshareExitCompanies.com and its partners permission to contact me about this and future offers using the information provided including calls and text messages to my wireless telephone numbers. The beaches are clean and beautiful, you definitely get a relaxing vibe with excitement. Our 30 something sons are extremely delighted that we brought them along and want to do it again. It fills us with joy to know that you and your family had an excellent time while on vacation, and that the variety of services exceed everyone of your expectations. My husband and I stayed with Sandos for a week with about 35 friends for a wedding. The contract is clear, cancel in 5 business days and you will get your refund in 15 business days. Find out how we combat fake reviews. As with any other kind of company that you do business with, there are red flags that you can look out for in the early phases. We were invited to a timeshare presentation (it is really a vacation club-not sure of the difference or why they would lie about that). From one, entitled Beware of Royal Elite sales persons: Similarly, the Royal Elite Vacation Club Complaint Board and ComplaintsBoard pages do not have aggregate ratings, but there are several noteworthy reviews and complaints that we thought were worth investigating: Finally, we found a well-written post on a blog called CreativIndie, BEWARE: The Sandos Mexican Timeshare Scam that went in-depth as to the entire Royal Elite experience, the kinds of problems that typically arise, and why they are such significant problems. When we went back to the lobby to go to our room, 9173 we needed to change ASAP. Tel: [protected] Ext 3200 2023 Trustpilot A/S. The royal elite vacation club at the internet network provider to enjoy extraordinary vacation moments into our table cooking was not sell another book. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Royal Elites legal name is Sandos International S.A. de C.V. Salesperson offers extra weeks to clients for rental purposes. Choose from 09different all inclusive resorts in Mexico (including Cancun, and Cabo San Lucas), or Spain (including Tenerife, and Benidorm). We found that several people wanted to cancel Royal Elite Sandos Resorts timeshare for the following reasons: When we looked more deeply into these complaints, we found several negative reviews of the Royal Elite Vacation Club program. Sincerely, The timeshare presentation that should last 90 minutes as Royal Elite salespeople offer turns into 3 hours. There is NO way to get into contact with these cowards after they completely RIP you off. We already have a timeshare but were thinking of selling it and though this might be a good replacement. Raising 78 million, the July auction That way you can save yourself a serious amount of time, money, and heartache getting involved any further. These were not with the BBB, as Sandos Resorts has an inactive page and Royal Elite doesn't have a page with them at all, but we were able to find a few TripAdvisor reviews that spoke to the sales practices behind the timeshare program at a few different Sandos properties. members enjoy unparalleled services, luxury amenities, and VIP status which includes access to exclusive gourmet restaurants, private beach areas, swimming pools, special facilities reserved just for members, and much more. We knew the sales person was most likely misrepresenting information. I recommend paying the few extra dollars for an upgrade! Of course, the fact that the Royal Elite Vacation Club felt the need to post online like that isnt a good sign to us, it says that its far too difficult to contact customer service, which is another scam red flag. The site is easy to navigate and loads quickly plus its responsive so you can use it from any device. Read reviews, compare customer ratings, see screenshots, and learn more about Royal Elite Vacation Club. from Mexico: (984) 873 4494, Telephone No. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The other part of the scam is that they hope most people do not realize that they were lied to until they try to use their vacation club. A free inside look at company reviews and salaries posted anonymously by employees. from Argentina +54 800 345 8114, Telephone No. Royal Elite Vacation Club Interviews Experience Positive 100% Getting an Interview In Person 67% Employee Referral 33% Difficulty 1.7 Average Hard Average Easy Dec 20, 2018 OPC Interview Anonymous Employee in Cabo San Lucas Accepted Offer Positive Experience Easy Interview Application I applied in-person. Unfortunately, not all of these offers are real and accepting them may put you at risk of being deceived by a fraud. Angry & Frustrated. Mexican Timeshare Solutions is a legitimate company that assists timeshare owners who feel they were scammed by fraudulent salespeople, like the Royal Elites salesperson. Great work environment, decent pay. They acknowledge that we canceled within 5 business days. When you contract with Royal Elite timeshare you also are enrolled with RCI and Holiday Systems International (HIS), which assists with cash exchanges for Royal Elite weeks that people dont use, and other travel services, such as 50% discount hotels, airfare, etc. Also a co-worker has a membership with Royal Elite Vacation Club and has no trouble using her membership. Here are 8 tips for writing great reviews. This complaint was posted by a verified customer. We hope to see you soon at your Vacation Home! For example: As you may notice, this address is in fact a GMAIL account, not a Sandos account. I believe we should do something about it, as I understand Mexican regulations forbid the offering of gifts, free vacation certificates or any other promotion strategies without informing the consumer the specific purpose of the offer. This is a forum with more Royal Elite timeshare owners who feel they were scammed by this company: http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/. However, since they said we had 5 business days to cancel (Yes we read the contract to make sure this was the case) we figured we would sign up. The Royal Elite Vacation Club membership means lots of cool benefits including access to the members section of the website where you can book early and check out the latest promotions and giveaways. Here are the benefits ans perks when you book with us. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We received a quick response from Royal Elite and the process was started. Mexican law is clear. Verification can help ensure real people write reviews about real companies. Tripadvisor performs checks on reviews. It has now been almost 5 months and I am losing faith they will ever pay me back. 4248 / 4278 Additionally, they are now saying I did not tell them in 5 business days (I have so many emails to prove I did) and they say I have to sign a document promising not to speak ill of them. Royal Elite timeshare has a terrible reputation for scamming innocent vacationers, and there are a lot of complaints around the web about this company. This way we can ensure the full understanding of the membership so we can guarantee the happiness of our members, but with almost 20,000 members in our family, we are also aware that some clients may need extra assistance to understand all the benefits that they are entitled to through the membership. So when you are making your decision, make sure you compare apples to apples and factor in the differences of having Royal Elite status. The royal elite membership offers members. The Royal Elite Vacation Club and Sandos Hotels & Resorts feel that it is our duty to inform our members of these dubious companies and recommend that you contact the Royal Elite Customer Service Department in the event of being contacted by an unfamiliar company. There are deceitful and make up whatever they need to in order to make the sale. They are so friendly and helpful! It is possible to get rid of Royal Elite Sandos Resorts timeshare. Therefore, Royal Elite is not liable for any interaction or outcome with the aforementionedcompany. Royal Elite never respond to their clients emails or phone calls. If you are not happy, you can cancel. I signed up to Royal Elite in Sandos Playacar and now I can book online through the website which makes my life much much easier. Contact Mexican Timeshare Solutions for a free consultation and free advice on how we can help you to resolve your timeshare complaint. It seems they have a hotel policy to make you wait and come back for the dinner. 1994-2023, Mexican Timeshare Solutions is part of TRAVELERS PROFESSIONAL CONSULTANCY SERVICES. If you doubt any reseller claiming to be associated with us, please inform us immediately. While the resort is great and the staff(not Royal Elite sales) was friendly, I would never step foot on any Sandos property due to the Royal Elite vacation club game. Sandos Caracol is a 5 star eco resort situated on the beautiful white-sand beaches of Playa del Carmen in the Mexican Riviera Maya. All official accounts of Sandos and Royal Elite don't have a personalized name, example: All our official accounts describe the position of our staff, example: customerservice@royalelite.com, reservas@royalelite.com, Finanzas@royalelite.com. Claim that they can resell a previously owned timeshare for a profit and use that money to pay for the new membership at Royal Elite Vacation Club. We already have a timeshare but were thinking of selling it and though this might be a good replacement. www.royalelite.com These companies use hackers, social media, and technology advances to send mass SPAM emails to vacationers and users of Vacation Clubs with the intention of having these members release their personal and/or account information to them. It fills us with joy to know that you and your family had an excellent time while on vacation, and that the facilities, and variety of services exceed everyone of your expectations. The complaint has been investigated and resolved to the customers satisfaction. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/, My husband & I were scammed by these crooks . Find the closest pet friendly vacation rentals nearby. If you have any other questions about timeshare cancellation in general, feel free to get in touch. -we were told we shall get an ALL INCLUSIVE deal in the quoted price but the contract does not state that and we have to pay for the same as everyone Put in writing you want your contract canceled and it is canceled. Leave you comment below and share your opinion with us. Salesperson claims that they can trade their weeks to RCI points, and use the points to pay for 100% of an airline ticket, when in reality RCI only allows for clients to use points for 33% of the cost of the ticket. All rights reserved. Salesperson offers extra weeks to clients for rental purposes. Customer Service Manager Thank you for recognizing the efforts of our wonderful staff, I will definitely extend your regards to Daniel Perez, we are proud to have him in our team.Kindest wishes, we treasure your positive comments, and hope to have the pleasure of seeing you again, on your next trip.Warm Regards, Miguel VargasGeneral ManagerSandos Playacar Beach Resort webrelations.playacar@sandos.com. However, we did not find any pages on their various websites for an official exit program. We canceled within 5 business days. Royal Elite Vacation Club complaints: Salesperson claims that the all-inclusive fee is per couple, but in reality it is per person per night. Countryside, coastal or cityscape: how to value a view? The process took 1 week. Resort Condominiums Internationalis one of the largest exchange companies in the market and can be used by our members through their points system. I still have the Reps. email address who sold us the weeks in April 2011, and have emailed her - whom we trusted, and have been told a variety of stories. Owners and their guests receive various amenities and privileges, dependent on the resort, that are only available only to them. This comment was posted by a verified customer. * From everywhere: [protected] Ext. Here are 8 tips for writing great reviews. Can You Get Rid of a Royal Elite Sandos Resorts Timeshare? * From everywhere: [protected] Ext. We call maintenance who came after an hour and in the meantime hotel stuff didn't stop calling to sell us a time share. 3200 Royal Elite timeshare has a terrible reputation for scamming innocent vacationers, and there are a lot of complaints around the web about this company. They acknowledge that we canceled within 5 business days. Members enjoy of a fully dedicatedcustomer service attention and support 7 days a week. The certificate says to just call [protected] or go on line at [protected]@royalelite.com.mx but it says the page does not exist. We were told so many stories, since December 2011 I have emailed, telephoned to speak with someone anyone over this, we cannot find a company to rent back our weeks, I cannot get hold of anyone from REE to exchange these either. Stay away from the vultures that try to high pressure you into buying a membership. from Mexico: (984) 873 4492, Telephone No. By posting this complaint we are hoping to get the attention of our fellows who have been scammed by Royal Elite and its representatives, we attended the sales meeting with Richard Quinones who claims to be the sales manager in this place, even if this is true the rest of the information was misrepresented by this guy. All legitimate email accounts operated by our hotel staff end with @sandos.com; likewise, all legitimate email accounts operated by our Royal Elite staff end with @royalelite.com. 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