When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. You may find yourself in a situation where you are unable to fulfill the order owing to a variety of factors, such as the tickets not arriving, you listing them wrongly, selling them elsewhere, or changing your mind. Ask the Community Maybe Im just being paranoid As a seller, there is really nothing you can do. After the switch, you will enter the email address you use to access the community in order to reset your password. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. The Seller (and not StubHub) sets the prices for the Tickets. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games, says a StubHub statement provided to TicketNews. Have never paid anywhere close to face value for baseball tickets. Help us improve this article with your feedback. 1. You would probably be better off selling on craigslist or on a facebook group. The 'Payment' tab is automatically open. stubhub unable to fulfill 05.04.2022 how do i import data into django? However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. StubHub Class Action Suit Settlement Credit, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. As a matter of policy, BBB does not endorse any product, service or business. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. AMA ? Sorry we couldn't be helpful. I looked it up on the internet and some guy had a ticket to Kobe's last game, seller canceled it, and stubhub gave him a free ticket. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. So it really is pretty rare to purchase a ticket and then have it pulled. de jure or de f acto unable to fulfill, or fails to. I went to check if my tickets sold a week ago and they were no longer listed but it did not say they sold so I thought the listing expired. This just happened with me also. If you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. Tap Tickets in the navigation bar at the bottom. Yes No Still Need Help? We are changing the way you register and sign-in to the StubHub Community. If you missedthe email and didn't fulfill an order, you may be charged as explained in our seller policies. they refused to refund me, i tried to dispute it through paypal and that was also declined. Appalling experience. Something similar happened to me for the Baltimore 13 show. Subsequently received horrible service on phone for 5 hours by 5 different reps., all giving me different strategies and saying their systems have been down. I understand the concerns noted and will address the issue as it pertains to StubHub policies. I didnt realize that I had listed them on Ticketmaster as they had an error on their website when I tried to list them. Glad to hear that you got a full refund and a $100 credit, OP. Stay away from Stubhub if you're a seller. Then again, I would be pissed if I were in his shoes. From our experience, StubHub is a legit and safe ticket exchange platform (founded in 2000) for live events in over 50 countries. 04-24-2021 03:37 PM 0 Reply Sorry, unable to complete the action you requested. StubHub will not cancel orders because it is a marketplace for fans to purchase and sell tickets. . Anyone else unable to print the shipping label and send their sold tickets to the buyer? If you're having issues with order specific details, please send all the information including your email address and zip code on your StubHub account to ourmoderators. It's easy! We send emails as a courtesy when your tickets sell. . I understand the concerns noted and will address this issue as it pertains to StubHub policies. Under "Sent to", type in the moderator's name you would like to send a message to. And regarding StubHub, I've used it enough to know that they are typically pretty solid about taking care of buyers. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. 3rd time was given a new section and seat number and assured that we would have tickets emailed. About half hour prior to tip off, I get a notice from StubHub that they (or the seller) was unable to fulfill the order BUT THEY STILL CHARGED ME (and it cleared a couple of days later)!!!! Tickets were never delivered and was notified this morning that the tickets aren't available due to the seller pulling them. Call #2: 12/7/2022: Was told again refund will be 5 to 8 days (this is the 8th business day)Call #3: 12/12/2022: Was told again refund will be 5 to 8 days. That's what I'm worried about. If you have replacement tickets to offer, list the ones you have. this solution posted abouve is from May '21. Customer Reviews are not used in the calculation of BBB Rating. Thank you for the opportunity to respond to *********************************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. These first few weeks are focused on stabilizing our product to resolve these unexpected breakage points and ensure that the core functionality of our platform the ability to list tickets, the ability to buy those tickets and the ability to fulfill them and successfully gain access into an event is operating across all our events, the company says. Sorry we couldn't be helpful. Sold tickets on Stubhub for the first time. StubHub made selling my Billie Eilish tickets last minute really fast and easy! It's not enjoyable. Call stubhub, don't take their first offer, which is like a 20% refund. See our. No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. Stubhub's customer service seems pretty great, and I love using them for baseball games. stubhub unable to fulfill. Was told a manager will call me back. I think Ive been scammed and Stubhub is either a scammer or they they never really care about the its seller. Purchased tickets to a concert. These characters appear in the American animated television series Regular Show, created by J. G. Quintel for Cartoon Network . I asked to be transferred to a supervisor, which he doesnt do. fulfill, the duties of an arbitrator. I dont understand why they would allow you to sell the tickets twice. No. Can the buyer just be refunded when the order was cancelled? Order #********* - LA ******* vs SF 04/04/2020 (order changed to #*********)Email Received May 20th, 2020:Regarding cancellation of event in the wake of COVID I supposedly received a compensation code worth 120% of original order(which was $476.50 including taxes). A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Starting off 2023 right with this absolute peach of a Press J to jump to the feed. Thank you for the opportunity to respond to ******************************** complaint,BBB case #*********. Especially one without a history. Press question mark to learn the rest of the keyboard shortcuts. The series revolves around the daily lives of two 23-year-old friends, Mordecai (a blue jay ), and Rigby (a raccoon ). Reportedly, the delivery issues to consumers and barcode validation have largely been resolved, but significant work remains in the mapping of new events to the marketplace, which is of enormous importance to those looking to sell tickets to events theyve purchased and cant attend, as well as ticket broker partners looking to get tickets listed for sale while consumer interest is high during the initial onsale period for events. HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. PS, if you want to attend free events, buy tickets and claim they dont work. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace confirmed Friday. Ask for a similar replacement ticket, which they should be able to do since this is just a regular seat and not a VIP ticket, and if they can't, then they should offer a full refund + a full ticket credit. I've been waiting on the phone for customer server for almost 3 hours. Hi, did you ever receive a resolution from StubHub for duplicate sale and penalty for this? Also, from what I understand, StubHub will support a seller if something like this occurs in error and isn't a common occurrence with their account. In this instance, they will provide you instructions through email. Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. Create an account to follow your favorite communities and start taking part in conversations. Disputing fraudulent transactions - wheres my $. Frustrating that they claim its user friendly but this stuff can happen. stubhub unable to fulfill (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings'). Unable to get tickets from stub hub Bought 2 hockey tickets from Hockey. Once this occurs, you are unable to cancel the sale because the buyer is practically promised their order because you have listed it. Is there anyway, you can shed light as to why is this happening to me at all? Ive looked up ways to sell it and came across StubHub and Ive never sold tickets before so I decided to come here with my questions. Would not recommend purchasing tickets from. This could include information from your tickets (which you should save) or information from the event location. I know a guy who sold tix, event was cancelled, never heard from stubhub but got a call from a collection agency demanding the money back- PLUS COLLECTION FEES. I am a good earner and good person with over 800 credit. You guys are the shit, see you all on the road. Create an account to follow your favorite communities and start taking part in conversations. Make sure your account info is completely filled out. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. If you are required to distribute the tickets. I tried multiple computers as well with no luck. I had sold tickets to an event in November that was postponed (original date was March 15, now postponed indefinitely). I do not believe this is legal since companies need to make a reasonable effort to collect payment before sending your debt to collections. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. Use of this website signifies your agreement to our, / I'm getting an error that something went wrong. 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