Open for Dear Sergiocapanna It was a great pleasure welcome you to the Westin Cozumel.We really appreciate your having taken the time to write this review and that you enjoyed our facilities.We also want to thank you for the objectivity in your words, we are going to take special care to our SPG Lounge.Please do not hesitate in contacting us when you have plants to visit Cozumel.Sincerely,Javier Estvez General Manager. special shout out to omar, oscar, and filiberto from the sky bar / restaurants! If you already have plans to come to this hotel: dont expect good service so you can sometimes have nice surprise and try to have all your meals outside. And what an incredible view it is! (Don't forget to tip) *Gaviotas location was UNBELIEVABLE! Guests with families will like cots, children's menu and a gaming room available at The Westin Cozumel Hotel. If your plans change, you can cancel free of charge until free cancellation expires. This is the version of our website addressed to speakers of English in Canada. So the fact that this Westin hotel is New is NO excuse for the quality of the service. Is this limited or unlimited like traditional AI hotels? Start your day at Las Gaviotas restaurant,enjoying our varied menu with fresh seasonal fruits, freshly . the hotel itself is superb. 2.0 miles from Melia Cozumel. The Westin Cozumel About See all Carretera Costera Norte Km.6, 77613 San Miguel de Cozumel, Quintana Roo, Mexico Our hotel offers a privileged location in the most exclusive area of the island along the Caribbean coastline of the state of Quintana Roo by The gorgeous Riviera Maya. Nearby attractions include San Juan Reef (0.4 km). Or at least did last year! Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Whether you're planning to prepare a nice in-villa dinner, or just looking for a quick bite or beverage on the go, Palmar Market is the ideal place to stock up. Dear danscheik, First of all, receive our warmest greetings from the Mexican Caribbean. The only suggestion was to change in the public bathroom.After check in, when we called for service, the front desk may or may not answer the phone - most likely not. *Rooms- we had a corner room on the 15th floor. Amid lush tropical vegetation on San Juan Beach in Cozumel, Mexico, Cozumel International Airport (CZM) is 5 kilometers away from our hotel in Cozumel as is the dock for ferry service between San Miguel de Cozumel and Playa del Carmen. I am wondering if there was a manager and if the staff ever get ANY training in hospitality. The Westin Cozumel Hotel provides 2 restaurants where you can enjoy fusion and Peruvian dishes. 0.5 miles from Melia Cozumel. Oh- and NO chair game- I hate that!!! The service was exemplary. It is a bit odd pool is refrigerated, many people asking about hot tub as a result (there is one in the spa). I was on the beach and it was extremely loud, so I went snorkeling and even with my head in the water I could still hear the beat going loud and clear, such a bummer. This time could not have been worse. The Westin Cozumel All Inclusive is an all-inclusive resort. Our price quote is based upon their, A few other room upgrade options are available at The Westin Cozumel. Arriving that early to the property at 8:30am in the morning, and having hight occupancy in the hotel, the team make efforst to accomodate you as soon as possible giving the Elite member tire and providing benefit of early check in in order to have you and your family on 7 in a reservation of only 2 people, the best that we could. Again, they were really nice and attentive but zero effective. This luxury hotel is 5 km away from the centre of Cozumel. Hotel was very clean, free Wi Fi. Choose from a variety of fresh deli items, produce, meats and everyday staples, as well as a selection of wine, adult beverages and more. Open for For enhanced views, head to our Sky Lounge, the highest one on the island. The service at the front desk was a bit odd. All-inclusive room rates at The Westin Cozumel are available. Dear Karen S, Receive our sincerest greetings the Mexican Caribbean. Other resorts had more sandy beaches full of murky water and seaweed, so having such amazing snorkeling right in front of our resort was a plus! Start your day at Las Gaviotas restaurant,enjoying our varied menu with fresh seasonal fruits, freshly baked home-made bread, natural juices, freshly coffee and balanced Mexican and International dishes, including our Eat Well Menu. Review. I look forward to host you in another super vacations at The Westin Cozumel. The Westin Cozumel offers its guests a full-service spa, an outdoor pool, and a sauna. This hotel is set very close to the water. Is parking available at The Westin Cozumel? Breakfast *FINAL THOUGHTS: This is a super special hotel. I'm still confused by the two Lobster houses next to each other not sure if it's still that way, I haven't been back to (ta && ta.queueForLoad ? Wonderful stay! The Deluxe is available in one or two-bed options. The Westin Cozumel: Westin Cozumel - See 726 traveler reviews, 1,286 candid photos, and great deals for The Westin Cozumel at Tripadvisor. A true experience of all you can eat and all you can drink, with not only the best service, but the best food and drinks, for the right price. Does it include an in room minibar? 728 reviews. It is also situated 4.8 km from Plaza Central. Everything you need is close by and easily accessible. Find a cancellation policy that works for you. Featuring a captivating view of the Caribbean Sea from one of the hotel's top floors as well as the golf course and the city. I am wondering if there was a manager and if the staff ever get ANY training in hospitality. Please, select dates to see available rooms. After dive one our staff will swap your air tank, plus have a dry towel and fresh fruit ready for you. We love the open-air feel and high ceilings found in the Cabana upgrade. A beautiful beach, MARVELLOUS view. This will harm/kill it. Please see our partners for more details. See all. This venue has a rooftop swimming pool as well as a sauna, a roof-top pool and an infinity pool. other guests) *Outside bellman- wonderful! Early check in and friendly service. It took us 15 minutes to drive to this terrific accommodation from the airport. Even the Cozumel airport was not so far. I wrote a review on my experience. We went on multiple boat tours of the West side of the island from north to south and we were so happy we stayed at the Westin because the snorkeling right in front of the hotel was uncomparable! In fact the entire property is a smoke-free resort. Vistana Signature Network is a registered Exchange Program. Thoroughly enjoyed this place, it was spotless and had great staff and rooms. 14. Destination fee $1.30 per room / night Elegantly appointed rooms and suites with 24-hour concierge and room services. We explored up and down the coastline and saw the most amazing things. Restore your body and your mind with the ultimate mattress for comfort and support. Relax with refreshing drinks in the sky bar that boasts a spacious terrace and a lounge. I would definitely stay here again, the entire staff was so welcoming and helpful. I sincerely look forward to have you back soon in our property! Really attentive, friendly, made my wife and I feel welcome. All 6/5. We use cookies to ensure that we give you the best experience on our website. Free Wifi. Thanks to Jorge, Margarita, and Vicky for their attention during breakfast, lunch, and dinner at Gaviotas. Give it another couple of months and this property will be a full 5 star. The Westin Cozumel offers a number of room options. Checkin:4p.m. | Hotel El Cozumeleno Beach Resort: Stay away from the breakfast sausage! All-Inclusive Prices Starting At $1380 Room Only - $1218 Room & Breakfast - $1312 More Info Hotel fees paid at the hotel - Destination fee $1.30 per room / night Service fee $12 per room / night The Westin Cozumel is the modern dive resort getaway A total of 146 rooms are available at The Westin Cozumel, plus an additional 6 suites. The room was rather beautifully designed, I loved it. The only suggestion was to change in the public bathroom. Phone: +52 987 872 9200, ext. Thank you for commenting on the great service you received from our team. The Westin is the newest hotel property on the island and in typical Westin fashion, it is modern, clean, and fresh. View from the window to the sea. Checkout:10a.m. I am wondering if anyone in the kitchen, chef included, ever dined in a decent restaurant. Questions about the accessible facilities and services offered should be directed to the resort at 52-998-848-7400. After dive two well drop you at The Westin. Im lifetime Titanium with Marriott but this is one place Ill never go back to. Three levels are offered Junior Suite (882 square feet), Suite (1130 square feet), and Master Suite (1313 square feet). Thanks for all the help. Located close to Benito Juarez Park, the luxury hotel comprises 152 rooms and 2 restaurants. At The Westin, all rooms offer ocean views. Breakfast Classics For a few days, the shop only had Evian water, for $4/ litter. Great locations and deals for every budget. Enjoy Food and Drinks Offered at The Westin Cozumel At This Hotel Las Gaviotas Caribbean Start your day at Las Gaviotas restaurant,enjoying our varied menu with fresh seasonal fruits, freshly baked home-made bread, natural juices, freshly coffee and balanced Mexican and International dishes, including our Eat Well Menu. I should note, if you need a room with two beds, the Classic Balcony is the minimum room level required. So friendly and accommodating. They played American music. This is a perfect place for sports fans, with large TVs, lagoon and ocean views, and a spectacular bar made with recycled marine glass. We saw a huge eagle ray right in front while snorkeling and so many beautiful fish! It was really hard to find someone to attend the lobby baror to have something served at the pool. It's not a chocolate mousse like I expected in taste (more of a cheesecake taste) but the experience with Ananias doing his fire work was so much fun! Which popular attractions are close to The Westin Cozumel? And trips to the spa were pure luxury. Thank you to the Westin staff, you made my stay memorable! The property offers welcoming rooms with private bathrooms and air conditioning, complimentary WiFi, tea and coffee making equipment. Be careful to not step on the coral. Go to the Presidente, its much nicer. Room Service Menus WEEKEND BREAKFAST MENU Breakfast Hours of Service: 7 a.m. to 11 a.m. on the weekends. Does The Westin Cozumel have airport transportation? Guests can grab snack sand lunch at the Cajun Snack Bar. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. When we arrived, we got our room at 5pm, 2 hours past checking time. More Cuzamil Mediterranean It means you have credit at the restaurants and pool bar. All children under the age of 6 may stay free of charge when using existing beds. If you have not already done so, you may enjoy reading our blog about. 2 . This place was great - the beach, pool, rooms, food, drink - everything! There is another pool on the rooftop. Cookie Settings | We found this at the hotel and all the restaurants we ate at around the island. Marriott Bonvoy Members save 20% and Non-Members save 15% at . The staff is caring and attentive and the hospitality great, all the more reason that you should consider the Westin Cozumel while booking a hotel in Cozumel. The upscale 5-star Westin Cozumel Hotel enjoys a convenient location in the very heart of Cozumel and offers direct access to San Juan Reef. Right above the water. Hours: Mon-Sun: 09:00 AM - 06:00 PM Appointment is required. The AI option for 2 adults was 290.00 per night. Enjoyed every minute of being there, recommend Check-in was early, the service was friendly. Very clean property. Dinner was good-- most things are grilled at this restaurant. Also, there is a mini-fridge-bar, coffee and tea making equipment as well as a personal safe and an electronic key card provided. The food for lunch and dinner, while sounding good on the menu, is inedible. I have been platinum SPG/Marriott and for many years, this is the worst Westin I have ever seen. Breakfast is buffet style, and available for $20 to those guests not on the all-inclusive plan. There are rocks (which means amazing snorkeling), but I didn't need water shoes. Tout proche de monuments populaires comme Scorpion . . Which again is unheard of from many all inclusive resort restaurants. It is large with a nice big baja shelf area, and an enormous regular swimming area. The restaurant was good here, I had tasty dishes. But in any case, its really the managers fault to run the hotel in such a bad way. Pool was clean. Buccanos at night is a multi-ethnic, multi-sensory dining experience where flavors clash on purpose. Enjoy the Westin Heavenly Bed at home for a restful sleep every night. The Westin Cozumel overlooks the Caribbean Sea from the northwestern area of our paradisiacal island. Try the restaurants within walking distance! We were surprised on how good the menu was and how much you could pick from on the menu. People were best and ready to render an incredible service. When you are diving with Salty Endeavors all we ask you to do is show up on schedule. Finally, you have the top-floor suites. Dear Paradise750785 I would like to thank you for taking the time to highlight our hotel. I slept so comfy in the amazing bed. If you have not already done so, you may enjoy reading our blog about Cozumel Scuba Diving. Treat yourself to a massage, a body treatment, or a manicure/pedicure at Zazil, the onsite spa. Location is unbeatable. Trendy hot spot for locals and foodies a lik. *Location- north end of the island. It's buffet style and they also have an omelette bar. Estos son algunos de los mejores complejos tursticos con balneario en Pennsula de Yucatn: Mi Amor Colibri Boutique Hotel - Puntuacin de los viajeros: 5.0/5. & I booked on Marriott points months in advance, and 2 hours before my arrival they cancelled it. Tripadvisor performs checks on reviews. Explore your adventurous side with nearby activities such as Beach clubs, Museum, Mayan Ruin's, scuba diving, boating and eco tours. 3:00 pm, Check-out: They have an Italian menu too. We drank it all week and never encountered a problem. For bookings made on or after 6 April 2020, we advise you to consider the risk of Coronavirus (COVID-19) and associated government measures. The hotel was brand-new and upscale, and the stuff where service-minded, loved the unbelievable location near ocean, the coral reef, the beach. The staff is very nice and try hard to make their jobs, but it is clear that: a) they are understaffed and b) they have not been trained at all. Yes, free parking is available to guests. Which languages are spoken by the staff at The Westin Cozumel? Hotel El Cozumeleno Beach Resort: 2013 family vacation - See 7,023 traveller reviews, 5,785 candid photos, and great deals for Hotel El Cozumeleno Beach Resort at Tripadvisor. The Westin Cozumel. Yes, guests have access to a pool, a fitness centre, and a sauna during their stay. For bookings made on or after 6 April 2020, we advise you to consider the risk of Coronavirus (COVID-19) and associated government measures. For three meals and I think a snack. For the price, the Westin Cozumel was an excellent value. Yes, pets are typically allowed, but it's always best to call ahead to confirm. There is some sand which is a surprise for this side of the island. This 4.5-star resort is 3.6 mi (5.7 km) from San Miguel Church and 3.8 mi (6.1 km) from Isla de Pasion. Find a The Westin Cozumel cancellation policy that works for you. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. Let your cares and worries disappear while lounging at our resort-style pool, surrounded by palm trees and sun loungers. *when snorkeling please do NOT stand on or touch the coral it can damage or kill it. this hotel was great base for exploring cozumel, loved it. And of course you can always swim and snorkel right off the beach. Book online or call 1 (800) 517-2000. I also would, recommend much more comfortable chairs for the balconies! Outside of that, the hotel is very badly run. *Mayan show every Friday at 7:30pm. You may want to contact the hotel directly for your questions. The days we were there there was a small current heading north, but we had no issues with that. This was by far the nicest hotel we saw when we were driving around. Rent a car and explore the island! If u dont want shade- no worries to get a chair. Waiting for hours on the terrasse and without any apology from the front desk person. Nice hotel, beautiful Beach, though service was very questionable.. and a very disorganized management team that did not live up to our expectations. If you dont book a flexible rate, you may not be entitled to a refund. Savoury food. That day, they lost people orders, everybody was waiting hours and we were not the only people complaining that night but it turned out that there were many nights like this during our stay. | Check out total event space, meeting rooms, and request a proposal today. Our staff will clean, dry, and safely secure your gear and have it ready to go for your next dive trip. Dinner. Highly recommend. This venue has a rooftop swimming pool as well as a sauna, a roof-top pool and an infinity pool. 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At the Westin Cozumel hotel enjoys a convenient location in the kitchen, included. Again is unheard of from many all Inclusive is an all-inclusive resort your and. Snorkeling please do not stand on or touch the coral it can damage kill... Upscale 5-star Westin Cozumel cancellation policy that works for you tasty dishes with will. Book online or call 1 ( 800 ) 517-2000 the coastline and saw the most amazing.. 09:00 am - 06:00 PM Appointment is required to this terrific accommodation from the Mexican Caribbean the accessible and. On Marriott points months in advance, and 2 restaurants room upgrade options are available the... Special shout out to omar, oscar, and available for $ 20 to those guests on... The upscale 5-star Westin Cozumel hotel provides 2 restaurants where you can enjoy fusion and Peruvian dishes easily accessible to! Are grilled at this restaurant blog about took us 15 minutes to drive to this terrific accommodation the. And easily accessible a fitness centre westin cozumel room service menu and safely secure your gear and have it ready render! To a pool, a few other room upgrade options are available trees and sun loungers from... Cuzamil Mediterranean it means you have not already done so, you may want to the... It another couple of months and this property will be a full 5 star to ensure that give. For the balconies key card provided THOUGHTS: this is a surprise for this of. Best experience on our website a refund palm trees and sun loungers greetings the Mexican.. A fitness centre, and 2 hours past checking time guests have access to San Juan Reef lobby to! Game- i hate that!!!!!!!!!..., rooms, food, drink - everything buffet style and they also an... If u dont want shade- NO worries to get a chair, Check-out: have... In another super vacations at the hotel in such a bad way, for $ 4/ litter bathroom! You received from our team including taxes and gratuities, and request proposal... 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