BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. We spent almost 5hr in and around the market, before going snorkeling for 20min. Overall the process was smooth and no complaints. When we went to checkout of our hotel and meet the driver, there was no one to be found. Very disappointed and terrible experience with this company. This is not the way to sell something. I want to confirm a transfer booked through American Airlines. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours The whole trip was wonderful except for our airport transfer both ways! A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. Arrive at your stop at least five minutes early. I want to confirm a transfer booked through American Airlines. BD experience excursion Snorkeling with Turtles. They were prompt, courteous, and efficient. Tripadvisor performs checks on reviews. Free transportation job search site: Aircraft Refueler job in Marana Arizona, USA. Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. They treat you like you are nobody. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. I want to confirm a transfer booked through American Airlines. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. What time will pick up be. I booked this through Costco travel but was worried after reading all the reviews and was mentally prepared to figure out a different transport option in a pinch but it wasn't bad at all. I said know weve been waiting since 10:20 for our 10:30 pick up. We had been sitting outside since 4:20!!! The provided exactly what they described! Thank you very much for contacting us. With 0 respect. When we got out of Cancun airport, it was so hard to find where BD experience shuttles park. First time purchase only, local category deals. Hilde Bec. Thank you very much for contacting us. THEY LEFT US STANDING THERE WITH NO EXPLANATION. Flight changed to 6:50 on Thursday Jan 5. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? It will be our pleasure to serve you. Oro Valley Dial-a-Ride passengers, please call (520) 229-4990. This is the version of our website addressed to speakers of English in Hong Kong. The phone number the had listed on my voucher didn't work nor did they answer my email. We decided not to let this ruin our trip and would handle it later. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. Job specializations: Transportation. I just got back from a trip to Cancun. The whole trip was wonderful except for our airport transfer both ways! We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. But not on this day. We have the most horrible experience this morning with BD experience. Total scamArrived late at the Cancun Airport. My trip was booked AND payed 2 times due to a failure of the system. Since May 2014, the RTA has contracted with Total Ride, a private transportation company, to operate Sun Shuttle Dial-a-Ride. more, Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn. But the tour we took with them was misleading. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. The bathroom doors had holes and the kitchen was falling apart. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites Snorkeling, kite surfing and other aquatic activities Spectacular spas Swimming with dolphins International cuisine, restaurants with beautiful views of the sea or lagoon Challenging golf courses World-class shopping centers with well-known brands If the system detects something that potentially contradicts our. I would highly recommend using Best Day Tours for your transfers to and from your hotel. From $69.50 USD. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. We ended up having to pay another transportation company $316 + tip to take us to Tulum. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. I tried chat but no one has responded since this morning. They let us know a shuttle broke down and that they would be there in fifteen minutes. You should have received a confirmation number for your pick up from westjet. Our last 2 experiences were not good. BD Experience: Easy Airport Transfer - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Great, fast service every time I have used them. You should contact your travel agent for pickup time. This vacation was a nightmare. Finally, at 4 AM, I got on the phone and they actually looked into the issue. BD was primarily just our airport transfer, but they were beyond great. Total scamArrived late at the Cancun Airport. BD Experience: HORRIBLE - See 8,893 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Sun Shuttle Customer Service & Hours of Operation, Customer Service (520) 792-9222 to plan your trip, Emergency Hotline Number: (623) 240-4556 Please call if you are having an emergency service issue, Sun Shuttle Does not operate on the following holidays*. Trip cancellations must be made by 4 p.m. the day before a scheduled trip. Where bd experience really messed it up even more was our return bus trip. We used BD travel for private transportation from the Cancun airport to our resort and back. If you use this company, be careful of the agents. Then in the way back they tell us we don't make it to our ferry at 6pm and we have to wait till 8 pm ferry. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. Sun Shuttle Customer Service & Hours of Operation. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Also since it was an international flight, the pickup to drop-off at the airport was 4-4.5 hours before the flight time. This is the hardest company to contact. Dear Guest: Cancun transportation bureaucrats showed incredible incompetence and mismanagement by bringing the city and airport to its knees by closing the on-ramp to the airport. Dear guest, Once we finally explained our first request of return transportation, she proceeded to start calling us "honey" and not in an endearing way, and telling us we were absolutely wrong about what we were saying. Drivers were polite and knowledgeable and proud of their company.I will consider BD Travel for additional services if I visit other countries since they are expanding. It is well worth the extra $$, you get to your destination before the big crowds. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Nobody mentioned to bring driver license or extra money for the rental. It was an insane scene. Great in airport transfer, The rounds trip to and from the airport was great. They were ready for us when we walked out of the terminal and we were on our way with a great driver who spoke English and was very friendly and helpful. We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. Voucher valid only for date and time listed; may not be exchanged or redeemed for other dates. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We commented that "it looks like a yacht" and were excited for our trip. Both drivers were professional, kind and knowledgeable surrounding any questions we had during the pleasant drives. He convinced me to give them another try. From $41.50 USD. Our arrival was without issues. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. No car seat as requested either. By 10:55am they finally arrived with a large group from another hotel. When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. how to we confirm our pickup. Ive demanded a refund and they have yet to follow suit. Yes Best Day Tours was the same as BD. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. Then, they had the nerve to text me once we got there asking how was my trip. Always keep arms, head and hands inside the vehicle. Job in Marana - Pima County - AZ Arizona - USA , 85653. When we arrived at the airport to be transported to Tulum, we consistently received excuses of when our van would pick us up. Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. He said he would be there in 5 minutes. We couldn't snorkel in Chankallah park due to bad weather. A nightmare of a company. Booked airport transport from Cancun airport to Xcaret Mexico via Costco Travel Package. The entire trip took over four hours, which probably wouldve been longer if it had not been raining so they could not drag us around to see the entire property. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. They would not refund our money even though it was their mistake, we paid over $500 Canadian for this tour. The toilets were dirty and hard to flush and smelled bad. So, not clear if it was the real price cause all people from all hotels were surprised by that fact. They're very helpful. What time will pick up be. The RTA started operating the dial-a-ride service in 2011 after it acquired Pima Countys dial-a-ride services. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. From $24.00 USD. A nightmare of a company. It will be our pleasure to serve you. See Promotional Terms. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. We confirmed the time with them several days before. ALL PACKAGES. I tried the website contact area and each time the message does not go through. Trying to reach best day there has been no answer and i need to be refunded my money! They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. For 47 U.S. They're very helpful. Not sure? Later it turned out not to be pertinent. By BD Experience 50-120 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 2,711.94 per adult Reserve Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes The best Cancun airport transfers at the best prices, Happy Shuttle Cancun starts your vacation off right with private Cancun transportation direct to your hotel. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. This is the hardest company to contact. Horrible experience! Worst company to work with. 39. - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. Attendant was unconcerned we pre-paid transportation, blatantly refused service and told our group of 9, his back up was already 3 hours. Airport/Aircraft/Aviation. Check the sign above the front windshield to be sure it travels to your desired destination. Our Best friend, save us money on excursions and make himself available to us 24.. That fact been waiting since 10:20 for our guests outside the terminal airport with con... Us know a Shuttle broke down and that they would not refund our money even though it the. As the leading transfer and tour company in the Mexican Carribean just wait! 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