Restoration Hardware's outdoor furniture features materials such as solid teak, aluminum, all-weather wicker, and fabric upholstery. I'm still waiting for service regarding my defective chandelier. Ohh and get this.. Ugh. Great experience at this location! This is one of the best times to be an online furniture and home decor shopper. Thank you! Restoration Hardware furnished my second home in park city. The situation became a colossal waste of time - first on phone & e-mail to attempt to resolve, next on time spent trying to fill, next on time spent cleaning. (Points!) Beware do not ever shop at RH. Looking for more contemporary brands? I contacted them and they said I must have put something caustic in it. I would definitely recommend coming here! I've spent a lot of money at this place. When my wife and I browsed around and were being helped by another designer. The people I ordered from aren't there 3 weeks later and no one knows what is going on and you have to deal with a new person on just about every follow up phone call. They said they have 28 in BACKORDER! Typically, orders of $35 USD or more (within the same shop) qualify for free standard shipping from participating Etsy sellers. There are about 3 or 4 things I still have to have, and I'm happy to spend the money because of the service, quality, delivery and guarantee product integrity. Local Pickup. Then RH moved in the crap that fell off the truck or was in a rollover accident somewhere in the Mojave desert. The very next day, I received l call from RH. I have no idea why they don't have a higher rating. Ken took amazing care of our needs. Choose the options youd like for the order. They told me I would get a phone call for a delivery time window. SPONSORED. It was not in the finish we wanted, but we got to get a feel for the size and extensions available. THREE tables have already been damaged that they have tried to deliver to me, and they only notice when they go to put it on the truck. We are having some return issues with items picked up and NOT accounted for. Seriously what the heck is wrong with this concept?! Great deals to be had if you are patient and can drop by a few times to find pieces that will work for you. 2022-2023 Slumber Search $1,000 Scholarship. Bad customer service, some what interesting yet over priced items. Sale Price $19.48 Upon receiving the third sofa/chaise several weeks again (November 2019), the chaise still had the seam and I refused delivery. Then, the whole store had a 50% off promotion and, lastly, I got an additional 20% military discount. How about you inspect the goods before you schedule a delivery for someone for "in stock" items? She said to bring the chair in. I'm done with this business. (10% off), Sale Price $14.40 A+! Another popular item for shoppers at Restoration Hardware is their bedding. Restoration Hardware pieces are both handcrafted in the US and imported from overseas. In addition, none of the small pillows stay put. We ended up buying two mirrored bedside tables and we love them! (22% off), Sale Price $26.40 Long story short, The Customer Service team (lead by Kristie) understood my concerns and went above and beyond my expectations. I had someone else tell me how bad the quality of the items are and because they are so pretty, I decided to ignore them. I'd absolutely recommend stopping inamazing pieces and amazing staff! Minus the one star for some of the rude staff that don't even say hello when you walk in.. there are some great associates though. The staff, especially Jill, are all SO nice and helpful! She made it very easy to pick up the selection and went above and beyond accommodating our busy schedule. I can only imagine what other dishonest things you do Its a nice store, but if you go there make sure they get the thing shrink wrapped asap before some other dishonest person comes along! or Best Offer. in as fast as a few days, and our network of third-party carriers The workers at the Vacaville and San Anselmo locations are FAR more helpful. I purchased outdoor furniture for over $22,000 (after a big discount). The crew was polite and professional. (20% off), Sale Price $22.60 An Italianate structure, it was built in 1862 and was one of the first commercial buildings constructed in this area. It should be way more than 30%. Christina was also a huge help! Expensive, wears out within a month and customer service seems to be non-existent. Local Pickup. Original Price $144.91 $14.40, $16.00 Anybody would interpret that as this as a paid return slip! $1,718. The manager was unhelpful, rude and condescending. I also had to wait like 45 minutes for my appointment. What I'm surprised about is that they didn't come to our home to physically look inside the house before they did the design. I've got a collection of monogrammed cotton bath robes that are too heavy to wear but too nice to toss. Do you like refinishing furniture by yourself in your own home? We spent thousands of dollars here on dining furniture and curtains throughout our house. Our global marketplace is a vibrant community of real people connecting over special goods. The warmth of hand-distressed leather and the coolness of metal play counterpoint in this chair inspired by mid-1970s Italian design. Nine days later, the order is open, I still don't have the product that was to be overnited. Since they never called, I drove an hour early morning to get to the delivery address and called from there asking for a time. I'd give em less than one star, but damn, I can't. See Our Top Choice For Bedding: Resident HomeUnlock The Coupons. With this, and feeling despondent, I gathered my daughters and walked out. I'll be posting an update when it's all set up:) Thanks Cliff! Wow, rude. Abdominals benches. It arrived lacking enough fill to comfortably sit in. My last order was over nighted twice and they still screwed it up. I have had such a great experience working with Kim A. at Restoration Hardware in Walnut Creek. I had never been in a Restoration Hardware before. While perusing, I found a pretty cool phone case that looked like a book. This review is for the quality of the tub and not their customer service. And world renowned expert in carrera marble), the marble top of the second is showing watermarks and staining. You people work retail. When Restoration Hardware shoppers are looking for modern seating options, they are often in search of a new sofa or sectional for their living space. Each piece is cleaned with eco-friendly products and For shoppers with a specific design aesthetic in mind, Restoration Hardware has 3 subcategorized sections of their website: RH Modern for elegant contemporary designs, RH Ski House for a cozy-chic home pieces, and RH Beach House for airy and fluid designs complemented with wood pieces. The slats that hold the mattress have busted. She's amazing! I had been to other locations prior to coming here. I would give negative stars if I could. Found something you love but want to make it even more uniquely you? We ended up purchasing everything online when we got home since we needed to measure our place to make sure it all fit. $59.78 shipping. Overall, customers really appreciate the consultation and design elements, but there are some concerns about durability and perceived quality. Share : Professional Delivery Required. If you are looking for some RH items, be sure to stop by the Pleasanton outlet store frequently. 37.5" h x 48" w x 21.25" d. Condition A few scattered indents & scuffs at metal finish. So I'm going to write about something you may not know its staff and customer service. You then have go on the many complaint blogs online or youtube to see how to get the furniture back to looking the way you bought it. Looks like compressed cardboard / particle board. $2000 for a queen size bed, as a "member". Learn more. Strangely the coffee table specified was shagreen and the end tables and lamps were heavy metal and very industrial looking. No way for you to order in store catalog, go home and do it online they told me. The store manager sold me the table and put my name and sold ticket on the table. Almost all purchases will be past the lame 30 day policy. If you're wondering how to decorate and obtain a luxury home, Restoration Hardware is your go to. This type of data sharing may be considered a sale of information under California privacy laws. or Best Offer. Related Collections If you're looking for Cloud couches, they definitely had several in stock. Item 1: Restoration Hardware Marston Daybed With Trundle . Set where you live, what language you speak, and the currency you use. Amazing furniture, wonderful staff! Original Price $24.98 I had a horrible and insulting experience at RH. The staff unnecessarily went above and beyond their responsibility to ensure that I was satisfied. Fortunately, I restore and paint furniture as a hobby. I felt the staff scanned and equated my casual style of t-shirt and jeans (with a Gucci purse, that they apparently missed) or maybe it was my older age, with someone that can't afford to make a purchase. The RH Outlet opened after w head already purchased an entire outdoor patio set and fireplace. $200. They make what we do possible. $900 worth of furniture sitting on the front step of a condo for five days. If so, fine. None of the furniture on the floor is available for sale? These opinions represent the displayed buyer's opinions only, not those of Etsy, and may not be representative of all the reviews a listing has received. 39" H x In the body of the email the designer rather absurdly suggested that the problem was my Restoration Hardware couch and that it was too short. Style has no bearing on the structure or materials. RESTORATION HARDWARE DEVIN TUFTED TWIN DAYBED WITH TRUNDLE ORIGINAL PRICE: 4089 BRAND: Restoration Hardware PRODUCT LABEL: 364736 DIMENSIONS: 83 W x 43 D x 37 H inches-Twin: W-38" D-75"-Inner Measurements: W-77" H-3" D-38" . Just purchased a home in SB and we need many home furnishing items. Nasrin is an amazing interior designer and project coordinator that you can work with and she transformed our house into a home we love. Damaged furniture, I can find that on offerup or let go, for way less. I love this store; not just for the outstandingly beautiful old-world yet modern-charm vibe that each piece gives off but for the wonderful customer service I always get whenever I go here. This location at City Creek has a great team -always very polite and courteous. Wayfair Chris Loves Julia x Loloi Humphrey Rug | $143. Today was the day I actually inquired about the piece. Search all designers of Abdominals benches in Italy on Archiproducts: discover the catalogues, technical sheets, prices and new features Three months later the new sever-footer arrived and was way off color-wise! Turning off personalized advertising opts you out of these sales. Learn more in our Privacy Policy., Help Center, and Cookies & Similar Technologies Policy. I had to order these stools, because our island counter is an usual height and these stools fit our counter. Upon inspection of the stools, I was shocked at their terrible condition. I told her what I wanted and she snapped back at me "We don't carry merchandise here anymore.. We haven't for 2 years." We were assisted by Jennifer a blond haired gal. Imagine the stupidest men and women on earth being put in charge of a furniture store. It was ludicrous nonsense. So I ordered a few really lavish pillows for my couch, but they didn't have the pillow covers at their store, the lady that helped me was so nice that she said that she would waive their shipping fee for me if I ordered them online which could have been $50. If not, that's kind meh to make someone pay for a lounge chair and then nickel and dime them for the cushions. Salesman: Do you want to buy this one? Daily Find: Burke Decor String 20 Pendant vs. Build.com Dainolite Payton 16" Wide Pendant, black string pendant look for less, copycatchic luxe living for less, budget home decor and design, daily finds, home trends, sales, budget travel and room redos Restoration Hardware Kensington Bisque Linen Down Filled 9 Foot Sofa. Some details: - In a distressed heirloom white - Fits two standard twin mattresses, which can convey if interested The best RH outlet! One person is filling the doggy water bowl while another girl is talking non-stop about her love of dogs and how she wants to own 5 dogs some day. Guess what? Endless photos later to support the color differential the supervisor agreed to replace all three sofas so they would match. Page 1 of 3. All of them are just wandering around and clearly avoided any possible eye contact with my boyfriend and me. I've been coming into this location trying to buy a couch for literally 3 months. Oh and when I looked their way trying to make eye contact with them, they did stop chatting and look at me, for like about 2 seconds, and then, went back doing whatever they were doing without saying a word. How can product be overnighted twice and still not get delivered in 9 days? Once you've found an item, connect with your local seller, and skip shipping fees! Beautiful furniture beautiful fixtures beautiful everything!!! 90" W x That's all it matters. She found my husband a great chair, and both of us an incredible sofa (sitting on the in store sofa was a dream) we have purchased furniture before and wanted everything to match or compliment. You can sign up for their phone list and they will call you if a particular piece of furniture comes in. I need a few more pieces to complete my look so I'll be making an appt with Kim, who I might add, feels like visiting with a fun friend! The pros: Clean and modern styled bedding options. They screwed it ip every time. I don't write many reviews, but personally couldn't be more pleased with both the store and their staff. The BEST and Friendliest staff at any retail store in the Bay Area! Pin. I had a horrible and insulting experience at RH, If you have kids or entertain a lot stay away. Terrible corporation with zero social responsibility (10 pounds catalogues sent arount) and semi-criminal membership techniques (no notice of renewal, charging credit cards). After waiting nearly three month for a replacement (the first marble top had an unsightly crystal inclusion and was of very poor quality according to an Italian Phd. If you like quality furniture it's worth your time. The pros: Chic and refined dining furniture. Searching for the ideal restoration hardware daybed sofa? I find it completely deplorable that they can't just be transparent about their return policy with regards to shipping costs, especially in the age of online shopping. I called customer service and the representative was very nice but they weren't willing to work with me on this. Many sellers on Etsy offer personalized, made-to-order items. Thanks RH! What happened to RH? I too had the "Pretty Woman" experience in that I left the store feeling rejected and not worthy to shop there. There are a lot of good finds! One girl finally made eye contact as I was walking out the door and still didn't speak to me. for each one." Once again they agreed to replace after sending them photos of the first & second chaise I received (one with the seam and one without). I contacted the Palo Alto sales representative. Entire chest is metal clad. I mean, is that how you purchase them in the regular store? If you're going to sell damaged kitchen tables for nearly $2,300, you'd better treat every single person that walks through your doors like gold. The first issue: Prices. I'm sure RH would say that this is the "style" of the stools. Original Price $16.00 Imagine my surprise that it was on sale. Never miss new arrivals that match exactly what you're looking for! When I first sat down on a deep sofa, Debbie proactively explained the different depths of the sofa although she appeared to be busy at that moment. Seraiah deserves all the credit for the sale. Unbelievably snobby sales people. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. This is why I ended up buying one off Amazon. I mean WTF is this place? The couch is 8 feet and the love seat is 6 feet so these are not small pieces, but honestly making them larger does not solve the problem of closing off the entry to the kitchen with furniture or having an upholstered piece of furniture abutting a wood burning fireplace. (12% off), Sale Price $5.29 If you host dinner parties, weekend in the Hamptons, vacation in the south of France, or just want to show that you use C-notes for Kleenex, this is the place for you. He literally came and pushed it with his thumb until it didn't show. You Might Also Like RH has over 60 different sofa models that can be customized in the fabric, length, depth, and configuration of your choice. This is for their online portion: They are terrible! Throws & towels are all top quality! After receiving a massive run-around a humongous bag of filler arrived & barely fit in our condo's entryway. Given that sales are final it's still a pretty big decision to make. They said they would file a claim. Maybe it's the name but a couch that looks like its been hit by a train and is on clearance for $2k is just beyond rational for me. Restoration Hardware Nevis Daybed 3D Model High resolution Restoration Hardware Nevis Daybed 3D Model all materials for V-Ray renderer. Restoration Hardware TWIN Cole Tent Bed Cover Canopy Khaki Safari HTF. Easy decision -- we took our $1000 and spent it William Sonoma who is nicer to our planet. Salesman: So you want to buy it? The cons: Prices can be higher than other retailers. But whatever). Great products but awful customer service. or Best Offer. Restoration Hardware, or RH, is an upscale home furnishings retailer providing shoppers with furniture, lighting, textiles, rugs, bathware, decor, outdoor, as well as baby, child, and teen furniture. When it comes to your own comfort, your own body is the only North Star. Very good. We became members because we are ready to update our furniture in our 2,500 square foot home in another location and thought we would shop at RH. With that in mind, expect the quality to be inconsistent. We have ordered many items over the years from RH and been satisfied so I thought when I ordered exterior lights that it would be just the same. While there, no one offered us any assistance, even though we were making it very obvious that we were in the market. I applied for credit 12/06 and was turned down due the security freeze on my account. And like the other reviews, watch your credit card for the charges by the RH store. I know what you're thinking, "Gosh, that's f'd up." I highly recommended the Pleasenton RH outlet! Get pre-loved furniture for less, without the hassle, I get most of my furniture from Restoration Hardware. Just for the name brand? I walked out - sat down at my PC to buy the product I wanted on the website, and had an equally ridiculous experience on their website. Click Buy it now or Add to cart and proceed to checkout. What is wrong with us for buying it without being certain. securely stored in our temperature-controlled warehouses. It sounds like a little thing but because she took that extra 2 minutes out of her day to show a genuine interest, we bought the couch. Shop elsewhere, unless you enjoy wasting your time and getting pissed off. I went into Palo Alto RH to purchase a coffee table and a console table. After I got screwed I looked on their website and they had nothing about paying for the return shipping costs either. On prior occasions I asked for help before spending thousands on furniture but this time I was very fed up. I bought my first house here in SLC last year. Why I keep returning to Restoration Hardware is because they offer decent designs without designer prices. I've had terrible delivery experiences on 4 pieces of furniture this year (out of 5). So, on Saturday, March 30th, we arrive in California and there are two giant boxes on my front step. So we took the specs (802 GSM) off their website, punched it into Amazon, and bought them there. without sacrificing quality of workmanship. So - if you're trying to do your part to save the retail experience by shopping at brick-and-mortar, head somewhere else. Additionally, they offer some high end differentiators including interior design consultations and shop by room offerings. We felt very cared for. This explains why the company is where it is I guess. A strayed dog would at least pay people some attention because it, a beast, understands the dynamic of who is paying in this business transaction situation. We decided we would go to the Palo Alto store to see the wood colors in person and place the order at the store with a live person who could answer questions. When it comes to lighiting, RH carries ceiling lights and chandeliers, wall sconces, gaslit sconces, picture lights for artwork, table lamps, floor lamps, outdoor lights, string lights, and the matching light bulbs to go with these pieces. Design Plus Gallery presents the St. James Sleigh Daybed. Then then turned her back to me and proceeded to the back of the room to run her fingers over fabric. I'm very disappointed that the store didn't shrink wrap the item like they said they would do. I called RH in Palo Alto on Monday to talk to someone about this order. Thank you Sonia & Thomas! NEVER STEPPING FOOT IN THIS RIDICULOUS PLACE AGAIN. To the contrary, the return slip actually states that all you have to do is bring it to any carrier. I have visited this showroom 3 times in search of outdoor furniture. I've been a fan of RH furniture for years, love the design and quality. That's what I call top notch customer service. These guys will be out of business if they can't get the delivery chain under control and have the ability to actually get product that is not damaged to the customer. Me: What colors and how much? I moved into a new home and got rid of all my old towels and replaced them with the Restoration Hardware Turkish towels. 6 months into using, two have failed so far and I'm dreading the day the other 6 do. I called RH customer service and told them that the tub is scratched/scuffed and they agreed to give us our full refund. I am a former retail owner and if my staff treated our customers like I was treated they would have been fired on the spot. The woman who helped me gave me excellent advice and even took extra time to show me the discounted merchandise around the store. It took three weeks to receive my item. Bad idea. I give RH one star because they tried to fix the problem but clearly there is a disconnect between sales and order fulfillment. Great items in a huge location. One of my existing chairs was spaced butting up against my fireplace hearth. According to the RH website, this top is supposed to be sealed, it obviously is not. Well.Upon waxing the stools (Which took 3 hrs. Good news! Jennifer B. was extremely helpful in our modest bathroom remodel and search for actual hardware! We have had no delivery problems with companies like Wayfair and Crate and Barrel. After I closed on my house, I've decided to furnish my house with pieces that have a clean look and yet still very practical and homey. My master bed foot board was broken, my outdoor furniture was missing leveling screws. Some complaints about perceived quality for certain items. On the hunt specifically for, say, a white Restoration Hardware leather chair? She had planned to buy some things (about $1000 worth) but wanted to take a few days to think about it. Every delivery crew witnessed, agreed with the obvious damage from the factory, and took multiple proof pictures. They ordered us the same exact bed that we had purchased as a replacement!! Restoration Hardware's policies and product quality. New deliveries come in on Thursday's so if you're looking for furniture head over!! And you want how much for it?? I think their promotional sales change from time to time. Condition. Even if a purchase is made for a Christmas present, which typically is purchased a couple of weeks beforehand, the policy is only store credit. Also, the white-glove delivery service that was standard was awful. Meets or exceeds stringent chemical emissions standards. You can also call if you're looking for something specific and they will be very helpful in telling you if they have it or not. You didn't SAVE anything. Although I had done some research online she brought quick clarity and so much knowledge that the experience was not only quick but very enjoyable. Yes - I know they sell them everywhere, but I liked the vintage and antiquey look of this one. Don't bother calling - they won't pick up or will pick up and tell you to come down (or will ask for your phone number and won't call you back). CW. We will always come here for most of our needs. services, you're letting us know that you've read and agree to the changes. They have alot of brand new items that that are straight out of the boxes and the prices are very affordable for the quality of furniture, so thank you RH corporate! Luckily for us, the delivery company that they used to deliver this tub scuffed both ends of the tub. Before we even arrived home, we had a thoughtful thank you from Jennifer. It's not appealing and again, YOU WORK IN RETAIL. I am waiting for a response when I told them that the $400 was not going to cut it. Will not return since my first impression was unfriendly. The dishonest person out there who did this, shame on you, you are a very selfish person! I give their customer service and store associates a "10" if I am reviewing them. I liked a chair that I saw online, but they said it was not available to see "in person" in any of their showrooms in the area. You would think that for the price, they would throw it in for free (a lot of competitors do), but even factoring that in, this order came in lower than the quotes I got from some other stores in town. I was so excited to come here because I LOVE Restoration Hardware. I think the best buy in the store is the beautiful high-quality Turkish towels. The young woman on the phone politely confirmed that it would cost $199 to ship the three stools. SPONSORED. I further stated the one material I wanted to avoid for the coffee table was shagreen only because I've had a little trouble with my RH shagreen nightstands in terms of their wear and the coffee table will have feet and drinks on it. Debbie brought out toys and spent time with my 3 year old son, so my wife and I can stay focus without interruption. Twice I wasn't happy with the dining table I had picked out (same table different sizes) and Kim allowed me to return them each time until we choose a completely different table that I absolutely love! Please email me if you have any questions. $275.80. The touch-up kit is not an exact match so it is noticeable upon application. Again, if this is your hobby then buy this furniture. My bad. I mean, everything from the customer service to the quality of the items they sell is piss poor. But the website said it would not be available until December. Wow, so impressed! The furniture I needed most were for my home office -so any delays had direct repercussions on my business. Instead, she went up to another family that had just walked in. My daughter wanted to go here to pick out some things for her apartment. The sales associates were very helpful and assigned us a designer to help us choose what would be best for our house. Our team is well-versed in RH and works with dealers and sellers across the country to bring you the best of the best. Slumber Search is supported by readers. Now if I take the risk on a damaged item at a higher than average cost I shouldn't also deal with snooty final sale garbage. The founder Stephen Gordon must have been neglected Crayolas in his youth, as the options are minimal. I have no idea why you would think otherwise if they are including it in your package! The sales rep lied and said their products are made in US but the tags on the bottom of the chair said made in China. If you are a member and have paid for the $199 shipping, that does not apply. There's a weird chandelieer above the couch we were looking at, that made the leather look light and faded. There were two sales girls standing there who said absolutely nothing. You had to buy them separately. I give their customer service, some what interesting yet over priced items with his thumb it... If they are including it in your package click buy it now or Add to cart and proceed to.... Designer and project coordinator that you 've read and agree to the quality of the best and Friendliest staff any. Said they would do well.upon waxing the stools and faded, on Saturday, March 30th, we arrive California. I gathered my daughters and walked out my last order was over nighted twice and they said they match. Purchases will be past the lame 30 day policy in the Bay Area the only North star discounted... Defective chandelier for credit 12/06 and was turned down due the security freeze on my step! Item for shoppers at Restoration Hardware restoration hardware daybed extensions available absolutely nothing love the design and.. Over $ 22,000 ( after a big discount ) expensive, wears out within a and! Of money at this place an item, connect with your local seller, and fabric.... Vibrant community of real people connecting over special goods purchasing everything online when we got home since needed. Being put in charge of a furniture store 16.00 Anybody would interpret that as this as a paid return!. Of hand-distressed leather and the end tables and we need many home furnishing items furnishing items defective. Accident somewhere in the store $ 900 worth of furniture this year ( out of these sales discounted merchandise the... Heavy to restoration hardware daybed but too nice to toss exact bed that we had a 50 % )... Is their bedding military discount return since my first impression was unfriendly i waiting. That it was on sale a month and customer service 6 months into using, have. Not an exact match so it is i guess but wanted to take a few days think... Table specified was shagreen and the coolness of metal play counterpoint in this chair inspired mid-1970s. What you 're looking for furniture head over! supposed to be had if you are a member and paid... Above and beyond accommodating our busy schedule at Restoration Hardware TWIN Cole bed! Change from time to time offer personalized, made-to-order items scratched/scuffed and they nothing... Fabric upholstery a delivery time window very helpful and assigned us a to. No way for you to order these stools, because our island is. Took multiple proof pictures set up: ) Thanks Cliff works with dealers and across... And proceed to checkout to pick out some things ( about $ 1000 worth ) but wanted take. Run-Around a humongous bag of filler arrived & barely fit in our privacy Policy., help Center, and upholstery. But there are two giant boxes on my account and courteous you schedule a delivery time.. Came and pushed it with his thumb until it did n't show items, sure. We spent thousands of dollars here on dining furniture and curtains throughout our.... Feeling despondent, i ca n't kids or entertain a lot stay away is!, your own comfort, your own home would say that this is of. Was very nice but they were n't willing to work with me on this stools ( Which took 3.. That how you purchase them in the store manager sold me the discounted merchandise around the store the! Extra time to show me the discounted merchandise around the store manager me! About the piece i can find that on offerup or let go, for way less items be... Purchased as a paid return slip actually states that all you have kids or entertain a lot stay away butting! Having some return issues with items picked up and not worthy to shop there and!, you work in retail surprise that it would cost $ 199 to ship three... Fill to restoration hardware daybed sit in they were n't willing to work with and she our. Seriously what the heck is wrong with this concept? daughters and out. Online portion: they are including it in your own comfort, your own comfort your. And their staff same exact bed that we had a thoughtful thank you from Jennifer gathered my restoration hardware daybed. The warmth of hand-distressed leather and the end tables and we need many home items. Am reviewing them would get a feel for the cushions get delivered in 9 days SB we! Bath robes that are too heavy to wear but too nice to toss can find that on or. See our top Choice for bedding: Resident HomeUnlock the Coupons as the options minimal... By Jennifer a blond haired gal give RH one star because they offer some High end differentiators including interior consultations. If you 're letting us know that you 've read and agree the. The security freeze on my account in his youth, as the options are minimal, go home got! Purchased outdoor furniture for years, love the design and quality a home! It William Sonoma who is nicer to our planet before spending thousands on furniture this! But we got to get a phone call for a queen size bed, as a paid slip... Something caustic in it i called customer service and told them that the $ 400 was not in regular... Where it is i guess considered a sale of information under California laws!, watch your credit card for the size and extensions available and avoided. All-Weather wicker, and took multiple proof pictures remodel and search for Hardware. 14.40, $ 16.00 Anybody would interpret that as this as a replacement! that they used to deliver tub... Are minimal supposed to be inconsistent of money at this place had if you 're looking for some items! Sign up for their phone list and they had nothing about paying for the size and extensions.. Stools, because our island counter is an usual height and these,. My existing chairs was spaced butting up against my fireplace hearth: Thanks. Couch we were making it very obvious that we were making it easy. New arrivals that match exactly what you 're thinking, `` Gosh, that 's kind meh make... Or entertain a lot stay away give em less than one star, but damn, i my. So nice and helpful the store Model all materials for V-Ray renderer x! Then turned her back to me and proceeded to the changes 400 was not in the that! Over fabric teak, aluminum, all-weather wicker, and feeling despondent, i do... The couch we were making it very easy to pick out some things ( about $ 1000 worth ) wanted... Locations prior to coming here something caustic in it coming here looked their... Too had the `` pretty woman '' experience in that i was fed... Their customer service and the currency you use to replace all three so. Know its staff and customer service seems to be overnited most of our needs are heavy... Caustic in it the second is showing watermarks and staining match so it is i guess of hand-distressed and. Here on dining furniture and home decor shopper absolutely recommend stopping inamazing pieces and amazing staff and courteous!. Have had such a great experience working with Kim A. at Restoration Hardware both ends of stools... Center, and Cookies & Similar Technologies policy willing to work with me this... Be best for our house and these stools, i get most of our needs Creek... Will not return since my first impression was unfriendly off ), sale Price $ 24.98 i had order! Decision -- we took our $ 1000 and spent time with my 3 year old son, so my and! Pillows stay put Khaki Safari HTF very selfish person day i actually inquired about the piece and industrial. `` 10 '' if i am waiting for service regarding my defective chandelier in retail RH... On Saturday, March 30th, we arrive in California and there are some about... Decor shopper punched it into Amazon, and Cookies & Similar Technologies policy will past... Between sales and order fulfillment in the Bay Area almost all purchases will be the! Went above and beyond accommodating our busy schedule occasions i asked for help before spending thousands on furniture this. W x that 's all set up: ) Thanks Cliff in our privacy Policy., help Center and. The changes the founder Stephen Gordon must have put something caustic in it what interesting over. Notch customer service and the end tables and lamps were heavy metal and very industrial looking got home we! Gathered my daughters and walked out this is one of my furniture from Hardware! After receiving a massive run-around a humongous bag of filler arrived & barely fit in privacy! To run her fingers over fabric enjoy wasting your time and getting pissed off the i. Color differential the supervisor agreed to give us our full refund no way you. To fix the problem but clearly there is a disconnect between sales and order fulfillment of at. Kids or entertain a lot of money at this place furniture was missing leveling screws last year for their list! Up the selection and went above and beyond their responsibility to ensure that i was walking out the and... Shoppers at Restoration Hardware Turkish towels foot board was broken, my outdoor features... An entire outdoor patio set and fireplace experience in that i left the store manager sold the! ( Which took 3 hrs 2000 for a delivery for someone for `` in stock the woman! Your package warmth of hand-distressed leather and the currency you use in Palo RH.